Sanish Luximon
Medical Office Assistant graduate with over two years of experience in customer service and administrative support
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About
Detail-oriented and highly organized Medical Office Assistant graduate with over two years of experience in customer service and administrative support. Skilled in managing client records, scheduling appointments, processing transactions, and handling sensitive information with accuracy and confidentiality. Proven ability to deliver excellent customer service in fast-paced environments, resolve issues, and build strong client relationships.
Seeking to contribute strong organizational and communication skills to a medical or administrative role.
Experience
Customer Service Specialist - Canada Life
(2024-01 - 2024-12)
- Managed client accounts, including data updates, financial transactions, and reporting.
- Oversaw daily administration of assigned accounts, maintaining organization and efficiency.
- Handled sensitive and complex issues with professionalism, accuracy, and confidentiality.
- Performed end-to-end administrative tasks, including processing contributions, investment changes, and benefit payments.
- Supported advisors and plan administrators with reporting and account-related requests.
Customer Service Representative - ICF-Ontario Electricity Support Program
(2023-01 - 2024-12)
- Provided excellent customer service in a professional and timely manner.
- Sorted applications and scanned them before accurately entering them in the system database.
- Built sustainable relationships and engaged with customers by taking the extra mile.
- Identified customers' needs and followed with team leader by providing accurate information.
- Managed sensitive customer information database and updated customer files.
Financial Representative Agent - Gatestone & Co
(2023-01 - 2023-12)
- Provided timely, efficient, and courteous customer service to clients in fast-paced, high-stress environment.
- Resolved customer issues by providing solutions or escalating them to the appropriate department, if necessary.
- Negotiated, planned, and assisted customers with payment resolutions.
- Researched and answered customer's questions regarding accounts and payments.
- Processed electronic payment transactions and provided support if necessary.
- Managed customer's information database, and updated customer files on a regular basis.
Customer Service Specialist - Epiq Global
(2022-01 - 2023-12)
- Managed over 70 inbound and outbound calls on a regular basis whilst maintaining high customer service standards.
- Developed a thorough understanding of the company's products & services to be able to better serve clients.
- Identified customers' needs and offered tangible solutions based on the company's product and services.
- Researched customer's questions and issues and provided answers in a concise and timely manner.
- Built and maintained long-lasting client relationships by being personable, polite, friendly and understanding, which in turn ensured customer satisfaction and retention.
- Maintained records of phone conversations in a centralized call center database.
- Frequently attended educational seminars for technological upskilling.
Education
College Diploma - Medical Office Assistant - Eastern College (2022-12)
High School Diploma - École Secondaire Publique L'Équinoxe (2015-12)
