Sarah Khan

Detail-oriented Medical Office Assistant with a solid background in healthcare, customer service, and team leadership. Recent graduate of Western Community College's Medical Office Assistant program, complemented by extensive patient care experience with Fraser Health and supervisory experience in fast-paced service environments. Demonstrates excellent organizational, scheduling, and communication skills, with a commitment to providing professional and efficient patient-centered service.

Medical Office Assistant (Practicum) at Spineworks Chiropractic (Present)

• Greeted patients, managed front desk operations, and provided professional customer service in a busy chiropractic clinic.
• Scheduled, confirmed, and coordinated patient appointments while maintaining accurate electronic records.
• Processed patient registration forms, updated demographic information, and ensured confidentiality of medical records.
• Answered and directed multi-line telephone calls, responded to inquiries, and assisted patients with clinic services.
• Performed administrative duties including data entry, filing, scanning, correspondence, and office organization to support efficient clinic operations.

Residential Care Aide at Fraser Health (2015-01 – Present)

• Provide compassionate, person-centered care to residents, assisting with activities of daily living including mobility, personal hygiene, dressing, and nutrition.
• Monitor and document resident health status, reporting changes in physical, emotional, or cognitive condition to the interdisciplinary healthcare team.
• Support resident safety and well-being by following care plans, infection control protocols, and workplace safety procedures.
• Build positive relationships with residents, families, and healthcare professionals through effective communication and a client-focused approach.
• Collaborate with nurses, therapists, and other care team members to promote resident comfort, dignity, and quality of life.

Supervisor/Team Member at Tim Hortons (2010-01 – 2015-12)

• Supervised daily operations, ensuring efficient workflow, quality service, and adherence to company standards in a fast-paced environment.
• Trained, coached, and supported team members, fostering a positive and collaborative workplace culture.
• Provided exceptional customer service by addressing inquiries, resolving concerns, and building positive customer relationships.
• Managed cash handling, point-of-sale transactions, inventory control, and opening and closing procedures.
• Demonstrated strong leadership, multitasking, and problem-solving skills while maintaining productivity during high-volume periods.

Bar Manager at Mill Care (2007-01 – 2010-12)

• Managed day-to-day bar operations, including staff scheduling, inventory control, cash handling, and compliance with health and safety standards.
• Delivered exceptional customer service by addressing customer needs, resolving concerns, and creating a welcoming environment.
• Trained and supervised staff, ensuring efficient operations, teamwork, and high standards of service quality.

Certificate in Medical Office Assistant – Western Community College (2025-01 – 2026-12)

Diploma in Health Care Assistant – Vancouver Career College (2015-01 – 2015-12)

Diploma – Seaquam Secondary School (2006-01 – 2006-12)