Saurabh Sharma

Technology and operations executive with 19 years of progressive leadership, currently Chief Delivery Officer of a Canadian technology firm, where I own the bridge between business operations and technology across a 200-person organisation. I lead the delivery and ongoing enhancement of business applications, digital platforms, customer-facing websites and operational systems; own API strategy and third-party software integrations; and run SharePoint and the collaboration stack that carries the organisation's knowledge. I combine business acumen with hands-on technology depth: I came up through engineering and QA, chaired design and architecture reviews at a Canadian bank, and still work architecture and integration trade-offs directly with engineering leaders.

Seven years in-house at Bank of Nova Scotia (Scotiabank) gave me enterprise-wide initiative experience inside a highly regulated environment, and I have since steered a company through CMMI Level 3, SOC 2 and ISO 27001 — strengthening cybersecurity controls, data protection, business continuity and third-party risk in partnership with internal and external specialists. I am a trusted advisor to executives on technology investment, an active user and champion of AI including Microsoft 365 Copilot, and a coach first as a leader: I lead and develop business analysts, project managers and technology professionals, run performance reviews and development plans, and take succession planning seriously.

Chief Delivery Officer at KNNX CORP (2023-01 – Present)

A Canadian technology firm serving large enterprise and regulated customers. As Chief Delivery Officer I own the technology and delivery function end to end — business applications and digital platforms, integrations, security and compliance posture, vendor relationships, budgets, and the people who build and run all of it.

• Partner directly with executive leadership to align technology and operational initiatives to business goals — translating strategy into a sequenced, funded roadmap and reporting progress, cost and risk to the leadership team and board.
• Drove enterprise-wide transformation improving efficiency and scalability: cloud modernisation across Azure, GCP and AWS covering 10+ mission-critical applications with roughly 20% off infrastructure spend, and CI/CD and test automation across 15+ products cutting manual effort more than 40%.
• Identify and act on emerging technologies ran the AI use-case identification and prioritisation exercise for the organisation — assessed candidates against value, feasibility and risk, built the business case, and sequenced delivery — then shipped it.
• Serve as a trusted advisor to senior stakeholders on technology investment and operational improvement, building the ROI, IRR and total-cost-of-ownership analysis behind each recommendation — including advising against investments that would not pay back.
• Champion a culture of innovation, collaboration, accountability and continuous improvement: named owners on every risk and action, transparent status, and retrospectives that produce visible change.
• Lead the delivery and ongoing enhancement of business applications, digital platforms, customer-facing websites and operational systems — a portfolio worth approximately $7M, including high-traffic transaction platforms processing millions of transactions weekly.
• Oversee application development, integrations and enhancements that support business growth and customer experience — shipping measurable outcomes such as approximately $2M in annual customer savings, 99% tracking accuracy and invoice disputes reduced from 70% to under 1%.
• Own API strategy and third-party software integrations: REST API design and governance, API gateways, OIDC identity integration, and ERP and vendor-platform integrations including SAP invoicing and payments — giving finance real-time data and cutting manual processing approximately 40%.
• Provide oversight of SharePoint and collaboration platforms: selected and stood up the collaboration and documentation stack (SharePoint, Confluence, JIRA, Monday) that carries knowledge sharing and operational reporting across a 200-person organisation and drove adoption of it.
• Evaluate emerging technologies and recommend those that create measurable value — and work architecture and integration trade-offs directly with engineering leaders, having chaired design and architecture reviews myself.
• Led the organisation through SOC 2 and ISO 27001 certification in collaboration with internal teams and external auditors and specialists — strengthening cybersecurity controls, access and identity management, secure change control, and evidence and audit readiness.
• Ensure technology solutions meet regulatory, compliance, security and risk management requirements, and steered the company to CMMI Level 3 to raise delivery and control maturity across global operations.
• Support business continuity, data protection and governance obligations within the SOC 2 and ISO 27001 control framework, including availability, backup and recovery, and privacy requirements.
• Own third-party and vendor risk assessment and ongoing monitoring, holding partners to security, contractual and quality standards.
• Authored the company responsible-AI governance model — approval and usage guardrails covering security, privacy, intellectual property and human oversight — the control layer that let AI operate safely in a regulated delivery environment.

Global Director, PMO & Strategy at KNNX CORP (2021-03 – 2022-12)

Head, Project Management Office at KNNX CORP (2019-01 – 2021-02)

Program Manager at KNNX CORP (2017-08 – 2018-12)

Bank of Nova Scotia (Scotiabank)

Seven years in-house at Bank of Nova Scotia (Scotiabank) gave me enterprise-wide initiative experience inside a highly regulated environment, and I have since steered a company through CMMI Level 3, SOC 2 and ISO 27001.