Sejal Thakkar

Customer Service Representative MCI Call Center

2019-2023

 Provide outstanding customer service to policyholders, answering inquiries and resolving issues related to insurance policies.

 Utilize strong computer skills to navigate and update CRM systems, ensuring accurate customer records.

 Communicate effectively with customers via phone, email, and chat, ensuring clarity and satisfaction in every interaction.

 Demonstrate attention to detail by meticulously reviewing policy details and processing transactions.

 Work independently from a remote environment, managing time efficiently to handle high call volumes and meet performance targets.

 Conduct internet speed tests regularly to ensure a reliable connection for uninterrupted service.

 Engage in continuous learning to stay updated on industry changes and product knowledge

Strong customer service and computer skills, including proficiency in CRM systems and Microsoft Office Suite.

Excellent written and oral communication skills.

High attention to detail and accuracy.

Ability to work independently in a remote environment with effective time management.

Experience in the insurance and travel industries.

Reliable internet connection with consistent speed tests.

Strong active listening and problem-solving abilities.

Willingness to undergo training and continuous learning.

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