Shalmali Kr
SENIOR BUSINESS ANALYST | ERP & PAYROLL TRANSFORMATION
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About
Strategic and results-oriented Senior Business Analyst with 12+ years of experience delivering enterprise HR and Payroll system initiatives within Federal Government and Higher Education environments. Proven expertise in requirements management, stakeholder engagement, impact analysis, process optimization, and enterprise system stabilization. Recognized for bridging business and technical teams to deliver compliant, scalable, and operationally efficient solutions.
Experienced in leading full project lifecycle activities from requirement elicitation through implementation and post-production stabilization.
Experience
Senior Business Analyst – Federal Payroll Environment - IBM Canada
(2022-03)
Serve as Senior Business Analyst supporting high-volume federal payroll operations within a complex ERP environment.
- Lead impact analysis for enterprise change requests, incident resolutions, and tax updates.
- Own bi-weekly payroll SLA discrepancy analysis for Acting, Base, and Time & Labor transactions.
- Facilitate requirement discussions with payroll operations and business stakeholders.
- Translate legislative and operational changes into system configuration and testing strategy.
- Lead UAT coordination, validation, and warranty stabilization activities.
- Provide structured documentation including business requirement documents (BRDs), impact assessments, and test artifacts.
- Improved payroll accuracy through structured root cause analysis and recurring defect mitigation.
- Strengthened governance of CR and IR lifecycle processes.
- Enhanced collaboration between technical teams and payroll operations.
Senior Business Analyst – HR & Payroll Systems - Grant MacEwan University
(2015-08 - 2022-03)
- Led analysis of union agreements and translated policy into system rules for Collective Agreement Implementation.
- Conducted gap analysis and documented functional requirements.
- Coordinated testing strategy and supported go-live stabilization.
- Led requirements validation and testing for automated step increment implementation in Wage Progression Modernization.
- Conducted regression testing to ensure payroll accuracy.
- Facilitated workshops to gather overtime, statutory holiday, and on-call pay requirements for Time & Labor Rule Transformation.
- Designed and validated leave accrual enhancements.
- Prepared detailed configuration and test documentation.
- Conducted annual legislative impact analysis for Enterprise Tax Updates.
- Coordinated regression testing and business validation.
- Provided senior-level support for payroll, HR, and time modules.
- Performed root cause analysis for recurring system defects.
- Developed SQL queries and reporting solutions to support operational decision-making.
- Supported PeopleTools upgrades and regression validation.
- Assisted in security governance and audit support.
Business Analyst – HR Systems - University of Alberta
(2014-09 - 2015-08)
- Supported payroll and HR operations through requirement analysis and reporting.
- Managed change requests and testing cycles.
- Conducted year-end validation and compliance testing.
- Resolved system integration issues between HR and Campus systems.
Business Systems Analyst / Developer - Appoint Software Solutions, India
(2011-09 - 2012-11)
- Developed system enhancements and validations.
- Assisted in UAT and requirement clarification.
- Supported system implementation lifecycle activities.
Education
Bachelor of Engineering - Electronics & Communication - Channabasaveshwara Institute of Technology, India
Business Analysis Certification - Grant MacEwan University
