Shalmali Kr

Strategic and results-oriented Senior Business Analyst with 12+ years of experience delivering enterprise HR and Payroll system initiatives within Federal Government and Higher Education environments. Proven expertise in requirements management, stakeholder engagement, impact analysis, process optimization, and enterprise system stabilization. Recognized for bridging business and technical teams to deliver compliant, scalable, and operationally efficient solutions.

Experienced in leading full project lifecycle activities from requirement elicitation through implementation and post-production stabilization.

Senior Business Analyst – Federal Payroll Environment at IBM Canada (2022-03 – Present)

Serve as Senior Business Analyst supporting high-volume federal payroll operations within a complex ERP environment.

• Lead impact analysis for enterprise change requests, incident resolutions, and tax updates.
• Own bi-weekly payroll SLA discrepancy analysis for Acting, Base, and Time & Labor transactions.
• Facilitate requirement discussions with payroll operations and business stakeholders.
• Translate legislative and operational changes into system configuration and testing strategy.
• Lead UAT coordination, validation, and warranty stabilization activities.
• Provide structured documentation including business requirement documents (BRDs), impact assessments, and test artifacts.
• Improved payroll accuracy through structured root cause analysis and recurring defect mitigation.
• Strengthened governance of CR and IR lifecycle processes.
• Enhanced collaboration between technical teams and payroll operations.

Senior Business Analyst – HR & Payroll Systems at Grant MacEwan University (2015-08 – 2022-03)

Led major strategic initiatives including Collective Agreement Implementation, Wage Progression Modernization, Time & Labor Rule Transformation, and Enterprise Tax Updates.

• Led analysis of union agreements and translated policy into system rules.
• Conducted gap analysis and documented functional requirements.
• Coordinated testing strategy and supported go-live stabilization.
• Led requirements validation and testing for automated step increment implementation.
• Conducted regression testing to ensure payroll accuracy.
• Facilitated workshops to gather overtime, statutory holiday, and on-call pay requirements.
• Designed and validated leave accrual enhancements.
• Prepared detailed configuration and test documentation.
• Conducted annual legislative impact analysis.
• Coordinated regression testing and business validation.

HRIS Production Support & System Optimization at Grant MacEwan University

• Provided senior-level support for payroll, HR, and time modules.
• Performed root cause analysis for recurring system defects.
• Developed SQL queries and reporting solutions to support operational decision-making.
• Supported PeopleTools upgrades and regression validation.
• Assisted in security governance and audit support.

Business Analyst – HR Systems at University of Alberta (2014-09 – 2015-08)

• Supported payroll and HR operations through requirement analysis and reporting.
• Managed change requests and testing cycles.
• Conducted year-end validation and compliance testing.
• Resolved system integration issues between HR and Campus systems.

Business Systems Analyst / Developer at Appoint Software Solutions, India (2011-09 – 2012-11)

• Developed system enhancements and validations.
• Assisted in UAT and requirement clarification.
• Supported system implementation lifecycle activities.

Bachelor of Engineering in Electronics & Communication – Channabasaveshwara Institute of Technology, India

Certification in Business Analysis – Grant MacEwan University