Sherry Sherry

Motivated Individual who is highly energetic and detail oriented. Handles multiple responsibilities simultaneously providing exceptional customer service. Quickly learns and masters new concept and skills. Passionate about ensuring customers leave with a positive experience.

Front Desk Supervisor at Astoria Hotel (2023-01 – 2026-03)

• Supervised daily front desk operations to ensure smooth check-in and check-out procedures.
• Led, trained, and evaluated front desk staff to maintain exceptional guest service standards
• Resolved guest concerns and complaints professionally, ensuring high satisfaction levels.
• Managed reservations, room assignments, billing, and payment processing.
• Prepared daily reports including occupancy, revenue, and cash reconciliation.
• Maintained accurate guest records and updated property management systems.
• Coordinated with housekeeping and maintenance to ensure room readiness.
• Created staff schedules and ensured proper shift coverage.
• Performed administrative duties including filing, email correspondence, data entry, and document management.
• Assisted management with audits, inventory control, and policy implementation.
• Ensured compliance with hotel policies, safety standards, and company procedures.

Sales Associate (Part-time) at Basecamp Outfitters (2023-04 – 2026-01)

• Assisted customers with selecting clothing, sizes, and styling recommendations.
• Processed payments using POS system accurately and efficiently.
• Maintained store cleanliness, product displays, and stock organization.
• Handled returns, exchanges, and customer inquiries.
• Completed restocking, inventory checks, and fitting-room support.

Customer Service (Part-time) at Rocky Mountain Collective (2023-04 – 2023-08)

Cannabis Sales Associate / Budtender

• Advised customers on cannabis strains and products while ensuring full compliance with state regulations.
• Delivered knowledgeable, friendly service and educated customers on dosing and product effects.
• Handled POS transactions, cash management, and inventory restocking.
• Maintained a clean, organized retail environment and supported sales goals through product promotion.

Freight Broker at RAI DISPATCH (2023-04 – 2023-04)

Rai Trucking Dispatch and Freight Brokerage Specialist Course / 1 month Volunteer Experience.

• Negotiated carrier rates, booked loads, and coordinated end-to-end freight movement using TMS systems.
• Developed strong carrier and shipper relationships while ensuring on-time, compliant deliveries.

Dispatcher at RAI DISPATCH (2023-04 – 2023-04)

• Assigned routes, monitored drivers, and communicated real-time updates to ensure efficient, on-schedule transportation.
• Handled issues promptly and maintained DOT-compliant documentation and logs.

Supervisor at Little Caesars (2021-11 – 2023-02)

• Setting goals for performance and deadlines in ways that comply with company's plans and vision
• Organizing workflow and ensuring that employees understand their duties or delegated tasks
• Monitoring employee productivity and providing constructive feedback and coaching.

Supervisor at Harvey's (2021-01 – 2021-10)

• Supervise, co-ordinate and schedule the activities of staff.
• Order ingredients and supplies required for meal preparation.
• Establish methods to meet work schedules
• Maintain records of stock, repairs, sales and wastage.
• Train staff in job duties, and sanitation and safety procedures.
• Ensure that food and service meet quality control standards
• Participate in the selection of food service staff and assist in the development of policies, procedures and budgets.
• Plan menus and determine related food and labour costs.

Cashier at Circle K (2019-01 – 2020-12)

• Meeting and greeting all customers.
• Established a friendly relationship with the customers to retain them for a longer term.
• Assessed and solved problems.
• Collected cash and cards accurately.
• Answered the calls with proper etiquettes.
• Administered stocking of food and beverages.

Post Graduate Diploma in Project management and strategic leadership – LAMBTON COLLEGE (2019-01 – 2020-08)

Bachelor's Degree in Biotechnology – CHANDIGARH UNIVERSITY (2014-08 – 2018-05)