Faisa Duale

Dedicated customer service and administrative professional with a strong background in managing high-volume environments and delivering exceptional support. Proven ability to enhance productivity and implement effective processes that improve service delivery. Committed to fostering positive customer experiences and driving organizational success.

Community Outreach Worker at SCCSE (Somali Canadian Cultural Society Edmonton) (2022-02 – 2024-10)

Led community outreach initiatives and enhanced educational programs for diverse populations.

• Oversaw clerical support to maximize productivity within the office.
• Developed innovative ESL learning programs for students of varying ages.
• Assisted in preparing grant applications to secure funding sources.
• Conducted data entry and filing to maintain organized records.
• Fostered community engagement through outreach activities.

Administrative Assistant at Tawakal Decor (2017-04 – 2022-01)

Served as an administrative assistant, enhancing office efficiency and customer service.

• Managed incoming and outgoing calls, ensuring accurate message recording.
• Developed product knowledge to better assist customers and drive sales.
• Implemented internal controls and administrative procedures to meet office needs.
• Resolved service-related issues for both internal and external clients.
• Contributed to improved customer satisfaction through effective communication.

Front Desk Customer Service Representative at Kaltire (2016-01 – 2017-03)

Provided exceptional front desk customer service in a fast-paced environment.

• Employed exceptional listening skills to address customer inquiries professionally.
• Handled high-volume calls while maintaining service standards.
• Utilized various software programs to deliver effective solutions and support.
• Managed inquiries through phone, email, and in-person interactions.
• Ensured customer satisfaction through accurate call handling and follow-up.

General Studies in Arts with a focus on community engagement and outreach – Macewan University (2019-01 – 2020-01)

High School Diploma – M.e Lazerte High School (2011-01 – 2015-06)