Shibani Rane
Client Care Leader | Banking Operations | Lending & Mortgage Services
Talent
Calgary, ABMember since August 3, 2026
People LeadershipClient ExperienceLending ServicesMortgage KnowledgeEmployee DevelopmentPerformance ManagementRelationship Management
·
Hire this person
Send a job offer directly to this candidate
People LeadershipClient ExperienceLending ServicesMortgage KnowledgeEmployee Development
About
Experienced banking and financial services leader with more than 20 years of progressive experience in client care, lending operations, retail banking, and team development.
Experience
Leader, Client Care - ATB Financial - Calgary, AB
(2022-01)
- Achieved 88% CHI score
- Maintained VOC ratings averaging 4.8/5
- Coached team members into advanced roles
- Managed complex client escalations and strengthened relationships
Personal Banker II / I - ATB Financial - Calgary, AB
(2015-07 - 2022-01)
- Top referral contributor
- Mentored and trained new Personal Bankers
- Exceeded sales and referral targets
Online & EFT Specialist - ATB Financial - Calgary, AB
(2007-03 - 2015-06)
- Exceeded product sales goals
- Provided digital banking support
General Queue Specialist - ATB Financial - Calgary, AB
(2004-01 - 2007-03)
- Delivered high-volume customer service
Education
Bachelor of Commerce - B.Com. - Pune University, India
Skills
Client Care LeaderBanking OperationsLending & Mortgage Services
