Shilpa Thakkar

Current project management specializing in fundamentals of project management, organizational culture, procurement and contract management, business communications, and leadership and professionalism. Acquired understanding of various computer software such as C, C++, Java, ASP.Net, and Android applications through the successful completion of a Master of Computer Science in Information Technology. Demonstrated effective instructional ability and interpersonal skills through the delivery of in-class lectures and presentations, mentoring of post-secondary students, as well as grading and feedback of formative and summative assignments and exams, which enriched students' educational experiences.

Exhibited professional written and verbal communication skills through the successful defense of a master's project for a website resulting in the instructor's approval to proceed with research as well as presenting with classmates at academic conferences, culminating in the Excellence in Unique Design. Demonstrated strong computer skills through the execution of data and financial analysis for Kohinoor Technical Institute and university courses as well as the production of professional documents using Microsoft Office.

Customer Service Manager at Walmart (2026-03 – Present)

• Working in fast-paced environment with customers by providing customer good customer service.
• Mange front end team with solving problems and motivate them for following company's policies for customer.
• Maintain Professional environment with customer as well as team members while any difficult situation occurred.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

Customer Service Manager at Walmart (2024-02 – 2025-02)

• Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Implements production, productivity, quality, and customer-service standards.
• Contributes customer service information and recommendations to strategic plans and reviews.
• Audits customer service procedures and trends and determines system improvements.
• Enforces company policies and procedures.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Food Service Supervisor at Subway (2022-12 – 2024-01)

• Greeted each customer and prepare food orders according to the customer's specifications with friendly eye contact.
• Prepares food components by washing, chopping, slicing, grating, and cutting them into smaller pieces.
• Told team members about modifications to formulas and standards for food preparation.
• Keep all temperature sheets and supplies and provide support with product orders and inventory when necessary.
• To increase revenue prospects, cross-sell additional goods and services.
• When preparing and serving food items, use proper food handling techniques.
• At the end of each day, balance the cash drawers and submit a daily sales report.

Cashier (Part-time) at Walmart (2023-04 – 2024-01)

• Greeted customers.
• Provided customer service using a computerized operating system responsible for managing a cash draw.
• Cooperative and enthusiastic.
• Solved billing problems and handled customer inquiries.
• Deal with the diverse customer population.
• Kept a friendly attitude and accomplishments fast service in line.
• Scanned customer items and make purchases.
• Responsible for primary roles including scanning coupons, applying for discounts, processing payments, and ringing up sales on computerized cash.

Coffee Attendant at Tim Hortons (2022-04 – 2022-12)

• Working in a fast-paced environment, dealing with customers, operating till, taking orders, and making coffee enhanced my multitasking skills, working with team members, communication skills, and listening skills.

Web Developer at Tornado Infosys (2019-06 – 2021-12)

• Developing static websites using Java, HTML, and Asp.Net using C#. I also communicated with clients about the requirements of the website, so I easily prepared the website accordingly.
• Prepared schedules for multiple projects to meet deadlines. Negotiate with the clients as well as follow up with the clients after the delivery of the final website or system.
• Provided good customer service to our clients and maintained a good relationship with them. As a result, our company received projects from the reference, and it increased the thirty percent of profit to the company.

Computer Software Faculty at Kohinoor Technical Institute (2015-05 – 2018-01)

• Teaching various computer software courses to students such as C, C++, Tally, Java, Photoshop, CorelDRAW, Microsoft Office, DBMS, and RDBMS enhanced my multitasking skills, and working with students with a happy face.
• I also maintained the computer software department independently which included monthly inventory reports, student attendance, and Final Grade Reports.
• Excellence in teaching students and maintaining good relationships with students which helps institute their word-to-mouth publicity which increases the number of students every year.

Post Graduation Certification in Project Management in Project Management – Saskatchewan Polytechnic College (2022-12)

Master of Science in Information Technology in Information Technology – Institute of Science & Technology forAdvanced Studies and Research (2014-04)

Bachelor of Computer Application in Computer Applications – A.M. College of Science & Computer Technology (2012-04)