Shraddha Gajjar

Service-oriented and highly organized Administrative Professional with proven experience managing front-desk operations, customer service delivery, payment processing, and program record keeping. Demonstrated strength supporting supportive housing and community service environments, bringing empathy, tact, and de-escalation skills when serving sensitive, vulnerable, and diverse populations. Adept at facility booking support, room rental coordination, schedule management, and administrative reporting using Microsoft Office Suite and Canva.

Known for reliability, strong analytical problem-solving, and a collaborative team mindset. Available for flexible shift rotations including evenings and weekends.

Administrative Assistant at Thresholds Homes and Supports (2022-02 – 2022-08)

• Delivered welcoming, compassionate front-desk reception and telephone support, greeting community partners, participants, and members of the public with professionalism and empathy.
• Interacted respectfully with sensitive and vulnerable client populations, including precariously housed individuals and individuals experiencing complex mental health or addiction challenges, maintaining a safe, calm environment.
• Maintained daily room and facility schedules, resolved multi-booking conflicts, coordinated logistics with staff teams, and scheduled operational meetings using MS Outlook calendar tools.
• Monitored reception and common facility areas to identify cleanliness, maintenance, and security needs; coordinated directly with facility vendors and custodial services for prompt repair.
• Tracked operational and office expenses, verified receipts and invoices against purchase logs, and maintained organized digital and paper filing systems adhering to strict confidentiality standards.

Administrative and Accounting Clerk at Scotiabank – Regional Office (2021-01 – 2021-11)

• Delivered consistent, high-standard customer service across regional channels, addressing partner inquiries, explaining procedures, and troubleshooting transaction disputes with courtesy.
• Executed routine financial administrative tasks, including processing payment entries, fee collections, accounts receivable/payable records, and daily adjustments with 100% accuracy.
• Utilized AS400 and database management tools to maintain electronic document indexing, record archiving, and data entry, ensuring audit-ready organizational compliance.
• Collaborated actively in a fast-paced team setting to balance high-volume customer inquiries, shared clerical duties, and shifting operational deadlines.

Payroll & Accounting Administrator at H&G Accounting and Taxation Services (2020-01 – 2020-07)

• Managed front-office customer intake, scheduled client consultations, gathered preliminary documentation, and handled correspondence via telephone and email.
• Processed point-of-sale payments (cash, debit, credit card, electronic transfers), balanced register transactions, issued payment receipts, and prepared accurate billing summaries.
• Performed high-volume data entry and document filing in Excel spreadsheets and proprietary software, ensuring flawless records and timely deadline turnaround.
• Prepared client communications, reports, and informational documents while safeguarding sensitive personal and financial data.

Safety & Compliance Coordinator at ABS Safecom Trucking Consultants (2019-08 – 2020-04)

• Prepared, formatted, and compiled client documentation, tracked billable records, and coordinated administrative filings and compliance packages.

Safety & Compliance Manager at Compliance Mentorz / Day to Day Logistics Inc. (2017-02 – 2019-08)

• Oversaw operational office documentation, handled vendor invoicing reconciliations, maintained employee onboarding files, and optimized routine clerical workflows.

Master of Business Administration (MBA) – Gujarat Technological University (2016)