Shruthi Ekambaram

Dedicated Medical Office Administration professional with formal education and hands-on experience in busy clinical environments. Known for exceptional patient service, strong organizational skills, and attention to detail. Experienced in front-desk operations, electronic medical records, scheduling, billing support, and maintaining a welcoming, compliant healthcare environment.

Medical Office Administrator - Al-Shafa Medical Centre - Vaughan, ON

(2023-09 - 2025-03)

• Coordinate daily front-desk operations in a fast-paced medical clinic
• Schedule appointments and manage cancellations and rescheduling
• Handle incoming calls, emails, and faxes professionally and efficiently
• Maintain and update patient records using OSCAR EMR
• Assist with billing and insurance documentation
• Organize office inventory, medical supplies, and patient files
• Ensure clinic cleanliness and compliance with infection control standards

Medical Office Administrator (Internship) - Mississauga Orthopedic & Physiotherapy Centre - Mississauga, ON

(2023-06 - 2023-07)

• Supported patient check-in, appointment coordination, and front-desk workflow
• Created and updated electronic health records using PS Suite and ClinicMaster
• Verified insurance details prior to claims submission
• Performed administrative duties including billing, invoicing, faxing, and filing
• Provided courteous and compassionate service to patients and families
• Maintained a clean and safe clinical environment

Hostess - Denny's Restaurant - Toronto, ON

(2022-05 - 2023-06)

• Delivered professional customer service in a high-volume environment
• Managed seating flow to reduce wait times and improve guest experience
• Communicated reservations to reduce last-minute cancellations
• Trained and mentored new staff members
• Maintained strict sanitation and safety standards

Cashier - Dollarama - Edmonton, AB

(2021-04 - 2021-12)

• Processed cash, debit, and credit transactions accurately in a fast-paced environment
• Operated POS systems while maintaining attention to detail and financial accuracy
• Delivered professional customer service and resolved customer inquiries
• Built positive customer relationships, contributing to repeat clientele
• Collaborated with team members to support efficient daily operations
• Assisted with stock organization and inventory reporting

Diploma - Medical Office Administration - CDI College

Diploma - Multimedia & Animation - Arena Animation Institution