Simone Allen
Detail oriented administrative and booking specialist with 22+ years of experience in customer service and healthcare administration
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About
Detail oriented administrative and booking specialist with 22+ years of experience in customer service and healthcare administration. Proven ability to manage high volume scheduling, maintain accurate patients record, and support clinical staff. Highly skilled in medical software systems, multitasking, and communicating effectively in fast paced environments.
Experience
Booking Resource Specialist at Brampton Civic Hospital (2025-03 – Present)
- Manage complex patient bookings using MSM and hospital systems, ensuring efficient use of resources and minimizing scheduling conflicts
- Provide support and guidance to all staff on MSM functionalities
- Lead initial and ongoing training sessions for staff on MSM bookings, improving proficiency and compliance
- Creating and maintaining exam codes within the hospital system, aligning with operational requirements
- Maintaining physician profiles in the hospital's medical dictionary
Clerical Associate at Brampton Civic Hospital (2008-04 – 2025-03)
- Maintained patients records and transcribed physician orders accurately
- Communicated with nurses, doctors, and clinicians to ensure proper documentation and order processing
- Provided front line support to patients, answering inquiries and maintaining confidentiality
- Acted as super user for the Radiology Information System and observer during new HIS implementation
Supervisor at Sunrise Caribbean Restaurant (2005-06 – 2007-07)
- Oversaw staff performance and ensured operational procedures were followed
- Provided training to over 20 staff members and monitored expectations
- Resolved customer and team issues to maintain a smooth workflow
- Organized staff schedules and maintained documentation
Student Placement at Sexual Assault/Rape Crisis Centre of Peel (2008-09 – 2009-04)
- Adhered to confidentiality and ethical standards
- Addressed inquiries professionally, both in person and phone
- Assisted in community events and outreach
- Provided crisis support for clients age 16+
- Worked from an anti-oppressive, anti-racist framework
Education
Social Service Worker – Sheridan College (2007-09 – 2009-04)
Business/ Business Administration- Accounting – Sheridan College (2002-09 – 2005-04)
O.S.S.D – Applewood Heights Secondary School
