Simone Medeiros

Versatile and high-performing operations and administrative leader with 15+ years of progressive experience directing multidisciplinary teams, optimizing operational workflows, managing financial budgets, and resolving complex conflicts. Combines strong analytical precision with human-centric leadership, supported by an MBA in Management and Leadership, a Bachelor’s degree in Psychology, a Degree in Mathematics, and technical diplomas in Accounting and Hospitality. Proven expertise in cross-sector operations—spanning healthcare administration, industrial food management, and community support services.

Highly adaptable and equipped with strong transferable skills to drive strategic and operational excellence in Canadian environments.

Educational Support Specialist & Mediator - Municipal Foundation of Education - SC, Brazil

(2025-11)

• Apply psychological, neurobehavioral, and educational principles to support children, youth, and families in managing neurodivergence and complex behavioral challenges.
• Facilitate multidisciplinary case discussions and coordinate individualized development strategies alongside educators, healthcare professionals, and parents.
• Mediate interpersonal, organizational, and institutional disputes, fostering an inclusive, safe, and collaborative learning ecosystem.
• Analyze behavioral and institutional data to enhance intervention workflows and educational support programs.

Certified Judicial Mediator - State Court of Justice (TJSC) - SC, Brazil

(2023)

• Conduct judicial mediation sessions for civil, family, and interpersonal conflicts, achieving high rates of out-of-court settlements.
• Utilize advanced negotiation, active listening, and de-escalation strategies to manage emotional disputes and build consensus among parties with divergent interests.
• Draft legally binding settlement terms while maintaining strict confidentiality, neutrality, and adherence to legal standards.

Senior Clinical and Operational Administrator - Gastroenterology Medical Clinic - Brazil

(1995 - 2015)

• Directed daily administrative, financial, and operational workflows for a high-volume specialized medical clinic.
• Managed appointment scheduling, electronic medical records (EMR), billing, patient triage, and workflow optimization, maintaining satisfaction ratings above 95%.
• Coordinated operational support for diagnostic and surgical procedures (e.g., endoscopies/colonoscopies), ensuring 100% compliance with strict biosafety and sanitization protocols.
• Performed financial reconciliation, vendor management, procurement of medical/administrative supplies, and operational dispute resolution.

Founder & Operations Manager - Fonte Viva Enterprise - Industrial Catering & Events - SC, Brazil

(1998 - 2002)

• Founded and managed comprehensive operations for an industrial kitchen and catering service, leading team budgets, production, and quality control.
• Implemented food safety protocols aligned with HACCP standards and municipal health regulations.
• Directed financial accounting, including P&L management, Cost of Goods Sold (COGS) optimization, inventory control, and supplier negotiations.
• Handled recruitment, training, scheduling, and performance evaluations for operational and administrative staff.

MBA - Management and Leadership - PUCRS, Brazil

Bachelor’s Degree - Psychology - Brazil

Degree (Licenciatura) - Mathematics - Brazil

Technical Diploma - Accounting - Brazil

Technical Diploma - Hospitality - Brazil

Post-Graduate Specialization - Neuropsychology & Neurobehavior

Post-Graduate Specialization - Chemical Dependency & Mental Health

Post-Graduate Specialization - Relationship Therapy & Interpersonal Dynamics

Post-Graduate Specialization - Conflict Resolution & Consensus Methods