Sofia Shoukat

10+ years working as a sales associate.

Sales Associate at Winners (Store #361) (2016-05 – Present)

• Professionally handled extensive inventory related responsibilities.
• Delivered assigned tasks and projects in multiple departments.
• Gained extensive customer service experience and timely completed all associate level tasks.
• Maintained flexibility for all retail level tasks.
• Working experience on jewelry counter.
• Part of the team yearly store inventory.
• Working experience of all store related projects.
• Working experience of mark down.

Sales Associate at Winners (Store #233) (2015-05 – 2016)

• Carried out various associate level responsibilities in various zones.
• Inventory Management – Maintained floor stock, received shipments, and processed new shipments.
• Successfully carried out customer service and cashier responsibilities.
• Trained to fully manage the jewelry section and successfully managed the jewelry section.
• Participated in the periodic inventory counts (quarterly and yearly).
• Diligently created new tickets and item stickers.
• Fitting Room Responsibilities – Carried out clothing collection and queue management.

Sales Associate at Home Sense (Store #016) (2014-11 – 2014-12)

• Provided cashier responsibilities.
• Processed multiple methods of payment – Debit, Credit, SVC.
• Issued Receipts, Exchanges, Refunds, and Store Credit.
• Wrapped items for Gift purchases.
• Provided customers with detailed information on different products.

Sales Associate at Rogers Wireless (2010-05 – 2013-06)

• Managed product sales responsibilities.
• Carried out backup of the daily sales invoices.
• Carried out invoice control and regular stock maintenance.
• Created and printed MIS reports as required by the manager.
• Installed and configured the MS office application.
• Handled assigned cash management (cashier) responsibilities, as assigned.

Sales Associate at Winners (Store #208) (2006-03 – 2006-12)

• Completed Cashier training.
• Maintaining floor stock.
• Fitting room responsibilities.
• Warehouse training.
• Completed Customer Service training.

Bachelor Degree – University of Punjab, Pakistan (1992)

Book keeping – Sheridan College, Brampton, Canada (2001)

MS Excel – Computer Technology Institute, Mississauga, Canada (2002)

MS Office 97 – Peel District School Board, Mississauga, Canada (1997)