Tamara Alcantara

Provided coaching and mentoring support for employees at all levels of the organization Recruiting, hiring and training all restaurant staff Scheduling employees to ensure shifts have proper coverage

General Manager - Tim Hortons - Estevan, Saskatchewan

(2021-02)

• Provided coaching and mentoring support for employees at all levels of the organization
• Recruiting, hiring and training all restaurant staff
• Scheduling employees to ensure shifts have proper coverage
• Streamlining the restaurant processes to improve the guest experience
• Monitoring restaurant finances, including sales and expenses
• Enforcing food handling regulations and other guidelines to increase guest safety
• Handling customer complaints
• Completing necessary paperwork, such as sales, inventory and staff attendance reports

Restaurant Manager - Tim Hortons - Estevan, SK

(2018-01 - 2021-01)

Restaurant Supervisor - Tim Hortons - Estevan, SK

(2015-10 - 2017-12)

Food Counter Attendant - Tim Hortons - Estevan, SK

(2013 - 2015)

Food Service Supervisor - Cafe Breton - Manila Philippines

(2002 - 2013)

• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Monitored inventory levels and coordinated supply orders to maintain stock availability.
• Resolved customer complaints promptly, fostering a positive dining experience.
• Ensured compliance with health regulations through routine inspections and staff education initiatives.
• Kept guest and work areas clean, organized, and sanitized per established standards.
• Maintained health and food safety standards at all stages, from storage through delivery.
• Monitored food quality and service levels to maximize kitchen and dining area performance.

Diploma - Food Service (Culinary) - OB Montessori