Taneisha Rattray

Client-focused Customer Service Specialist with extensive experience managing customer interactions and improving satisfaction. Proven ability to resolve inquiries efficiently while delivering client-centered solutions. Adaptable and detail-oriented, with strong communication and problem-solving skills, committed to building lasting customer relationships and optimizing service processes.

Order Experience Specialist at dbrand (2023-12 – 2026-02)

Delivered tone-accurate requests aligned with dbrand's unique brand voice, managed order fulfillment operations, and contributed to workplace safety initiatives.

• Delivered tone-accurate requests aligned with dbrand's unique brand voice
• Performed order picking and packaging based on daily order lists
• Collaborated with inventory team for stock status identification
• Adjusting orders according to updates from customer experience representatives
• Participating in company communications and recurring meetings to ensure alignment with business goals
• Active member of the Joint Health and Safety Committee (JHSC), contributing to warehouse safety initiatives, including organizing first aid kits and supporting overall workplace health and safety practices

Inbound Operations/Ambassador at Amazon (2021-04 – 2023-07)

Monitored inventory levels, managed materials handling, and trained new hires on warehouse best practices and safety procedures.

• Monitored and audited inventory levels using devices and computations
• Handled and moved materials up to fifty pounds
• Operated industrial equipment to move warehouse stock securely
• Trained and managed new hires on best practices and safety procedures

Seasonal Human Resources Assistant at Amazon (2022-06 – 2023-01)

Supported onboarding processes, managed employee relations, and generated HR reports.

• Assisted new hires and managed onboarding processes
• Mediated and resolved employee grievances through collaboration
• Maintained and adhered to HR policies and procedures
• Responded to employee questions about benefits and HR-related topics
• Generated attendance and absence reports using HR platforms

Collector at Metropolitan Credit Adjusters (2019-11 – 2020-12)

Contacted customers to address overdue accounts and organized repayment plans using skip tracing techniques.

• Implemented client feedback to improve service offers
• Contacted customers to address overdue accounts
• Employed skip tracing techniques to locate individuals with overdue payments
• Organized repayment plans while addressing the reasons underlying payment delays

Teller at Victoria Mutual Group (2015-04 – 2019-08)

Assisted customers with financial inquiries, performed accurate money counts, and built strong customer relationships through tailored financial services.

• Assisted customers with inquiries on accounts, transactions, and rates
• Conducted accurate money counts using manual and automated systems
• Ensured balanced cash drawers and addressed discrepancies promptly
• Built customer trust by understanding financial needs and providing tailored services
• Explained and recommended bank products and services effectively
• Organized repayment plans while addressing the reasons underlying payment delays
• Built strong relationships with customers, providing tailored solutions

Teller at Bank of Nova Scotia (2007-09 – 2013-06)

Managed customer financial transactions, maintained cash accuracy, and provided guidance to junior staff.

• Responded to customer queries about financial transactions and services
• Performed precise and efficient money counting
• Balanced cash daily for accurate cash flow and ledger accounting
• Strengthened customer relations through tailored service suggestions
• Executed wire transfers and generated monthly reports
• Provided on-the-job guidance to junior staff who shadowed daily tasks, supporting skill development and overall team performance
• Built strong relationships with customers, providing tailored solutions, identifying growth opportunities

Certificate in Data Analytics – Correlation One, Online (2024-08)

Graduate Certificate in Joint Health and Safety Certification/WSIB and First Aid/Coast2Coast First Aid and Aquatics – Niagara College, Niagara-on-the-lake, ON (2024-12)

Bachelor of Law in Law – University of Technology, Jamaica

Bachelor of Arts in Arts – University of the West Indies, Jamaica