Teresa Dalman

Experienced and highly organized Senior Administrative Assistant with over 20 years of success in healthcare administration, executive support, customer service, and office operations. Extensive experience supporting senior leaders and multidisciplinary teams within Island Health, including calendar management, meeting coordination, minute taking, document preparation, stakeholder communication, and confidential administrative support. Recognized for professionalism, sound judgment, attention to detail, and the ability to manage competing priorities in fast-paced environments.

Administrative Assistant - Mental Health - Island Health - Nanaimo, BC

(2022-02)

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Liaised between clients and vendors and maintained effective lines of communication.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Managed filing system, entered data and completed other clerical tasks.
• Performed research to collect and record industry data.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Administrative Assistant – Medical Health Office - Island Health (Vancouver Island Health Authority) - Central Vancouver Island, BC

(2017-11)

• Provide direct administrative support to the Medical Health Officer for Central Vancouver Island.
• Coordinate calendars, meetings, appointments, and related logistics to support efficient daily operations.
• Prepare, format, proofread, and distribute correspondence, reports, presentations, and other professional documents.
• Record and distribute accurate meeting minutes, action items, and follow-up materials.
• Act as a liaison between the Medical Health Officer and government representatives, physicians, city officials, school boards, and members of the public.
• Handle confidential and time-sensitive information with discretion, accuracy, and professionalism.

Administrative Assistant – Regional Support Program (Central/North Island) - Island Health (Vancouver Island Health Authority) - Central/North Island

(2007-05 - 2017-11)

• Provided administrative support to 7 coordinators serving communities from Malahat to Port Hardy.
• Coordinated meetings, events, and regional program logistics, including preparation of materials and support packages.
• Performed data entry, document preparation, filing, and general administrative support across multiple program areas.
• Supported Adult & Youth Clinic Administration, Seniors Health – Central Intake, Communicable Disease, Kindergarten Vision & Hearing Screening, and Home & Community Care Administration.

Receptionist / Secretary / Customer Service Representative - Scotiabank

(1995-10 - 2005-11)

• Delivered front-line reception and customer service in a high-volume banking environment.
• Managed a multi-line telephone system and supported daily branch operations.
• Processed customer transactions accurately, including handling large volumes of cash.
• Trained new staff members and supported implementation of new systems and processes.
• Processed financial documentation accurately, including RSPs, GICs, and loan documentation.

Certificate - Office Administration - Malaspina University-College (now Vancouver Island University)

Certificate - Micro-Computer - Malaspina University-College (now Vancouver Island University)

Certificate - Bookkeeping - Malaspina University-College (now Vancouver Island University)

Certificate - Medical Transcription - Thompson Career College

Certificate - Medical Terminology - Thompson Career College