Therese Barcelon
Area Lead Support
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About
To continue developing my professional career in customer service and team leadership, contributing to a company that values integrity, efficiency, and growth. Over 15 years of experience in customer service, retail, and operations management. Promoted to manager at age 20 for exceptional leadership, attention to detail, and ability to manage high-performing teams.
Proven success in staff training, scheduling, and performance management for teams of up to 25 employees. Experienced in handling personal and corporate information with professionalism and discretion. Strong background in merchandising, sales strategy, and customer engagement across multiple retail and property sectors.
Highly organized, analytical, and adaptable to fast-paced environments. Proficient in MS Office Suite (Word, Excel, PowerPoint, Access, Outlook) and macOS. Bilingual in English and Vietnamese.
Experience
Area Lead Support - Rainbow Greenhouse Inc. - Calgary, AB
(2025-04 - 2025-08)
- Supported the Area Lead (Regional Manager) in all in-field responsibilities and operational duties across the Walmart Garden Centre Program.
- Managed merchandising of carts and plant products, ensuring visual standards and strategic product placement both indoors and outdoors.
- Assisted in team coordination, scheduling, and performance tracking.
- Coached and trained new hires to uphold company and retailer standards.
- Maintained strong communication with corporate partners to ensure business goals and sales targets were met.
Lead Merchandiser - TSC Nursery Ltd. - Airdrie, AB
(2022-04 - 2024-10)
- Delivered exceptional service and support to corporate client Home Depot Canada.
- Maintained top-quality plant products and ensured sales displays represented TSC Nursery and vendor partners effectively.
- Supported sales initiatives to consistently meet and exceed sales targets during the garden centre season.
- Supervised and trained Assistant Merchandisers on standards, procedures, and visual execution.
- Reported to Territory Supervisor and Regional Manager on operations, performance, and merchandising improvements.
Store Manager - Jump Plus Ltd. - Balzac, AB
(2021-10 - 2022-02)
- Served as a local Apple expert, creating a fun, knowledgeable retail experience for customers.
- Managed daily store operations, merchandising, and staffing to meet Apple Inc. brand standards.
- Achieved and exceeded KPI targets through strong leadership and sales strategies.
- Recruited, trained, and mentored staff through SEED (Apple training) and internal company programs.
- Oversaw payroll, scheduling, and marketing initiatives in alignment with company goals.
Property Manager - City Vibe Developments / Carlisle Group - Calgary, AB
(2021-04 - 2021-08)
- Managed resident relations, rent collection, and property maintenance coordination.
- Presented show suites to potential tenants and maintained organized resident files.
- Ensured high standards of property upkeep and timely vendor management.
Leasing Specialist & Culture Ambassador - Weidner Investment Services Inc. - Calgary, AB
(2017-09 - 2020-11)
- Led leasing operations for multiple communities in Calgary’s NW region.
- Managed applications, screenings, and resident retention programs.
- Hosted community events and supported corporate marketing initiatives.
- Served as Culture Ambassador for Canada West, promoting company culture and onboarding new employees.
- Assisted in accounting duties including rent collection, A/P, and market analysis reports.
Community Account Specialist - Weidner Investment Services Inc. - Prince Albert, SK
(2016-05 - 2017-04)
- Managed accounting for 11 properties, including coding invoices and preparing bank deposits.
- Monitored community budgets, payroll, and monthly financial reporting.
- Supported Regional Administrator with mail, administration, and compliance tasks.
Store Manager / Associate Manager - Boutique Jacob Inc. - Mississauga, ON
(2004-04 - 2014-11)
- Promoted to Store Manager after just 7 months as Assistant Manager.
- Oversaw sales, operations, and human resources functions for a high-volume fashion retailer.
- Recruited and trained staff, achieving top performance across multiple stores.
- Implemented loss prevention methods reducing shrinkage by 0.2%.
- Delivered exceptional customer service while embodying Jacob Values: Passion, Respect, Integrity, and Team Spirit.
Education
Bachelor of Arts - Major: English Literature | Minor: Music - Wilfrid Laurier University (2009)
