Tim Doctura

Helpdesk support, and provide for solutions hardware, software and network issues.

Previous Head Computer Technician @ Staples and JUMPIT

Provided exceptional computer service standards for small businesses and private customers in the downtown Toronto area. Performed computer hardware repairs for Staples customers, Spearheaded Onsite tech support

• Provide onsite Helpdesk support, Evaluate network, hardware issues
• Working with Apple computer systems and MDMs (Mosyle/Jamf)
• Providing solutions to hardware, software and network issues.
• Computer and network maintenance.
• Knowledge of Microsoft Operating Systems and services such as Windows Server and

10-11, Office365, Active Directory, Azure AD

• Knowledge of Google Suite/Google Admin
• Onsite Helpdesk support for clients such as John St Inc, Ogilvy and Bridgeable.
• Experienced with ticket systems like ServiceNow, Jira and Solarwinds
• Worked with and managed Server Virtualization software like Hyper-V, VMware,

Proxmox and Virtual Box.

• Experienced with computer hardware-Servers, Desktops, cables, printers
• User onboarding and off-boarding
• Experienced with AV/Collaboration software such as zoom, teams, slack and google chat.

Field/work related experience