EDGE KITCHENS INC./EDGE RENOVATIONS INC.
Owner
September 2017 to Present
- Define target markets, growth strategy, short-term and long-term forecasting, and competitive positioning within the local renovation market
- Expanded operations in 2021 to include custom full-service interior renovations ranging from $25,000 up to $300,000 per project.
- Lead all aspects of planning, delivery, and execution of residential renovations ranging from single room to entire home remodels
- Manage day-to-day operations, including project management, resource coordination, and site management
- Hire, train, and supervise internal staff and subcontracts; maintain high standards of craftsmanship, safety, and professional conduct
CONTROL GAP INC.
General Manager, Security, Risk and PCI Compliance
March 2015 to August 2017
- Overseeing $5+MM in sales annually through effective planning, forecasting, budgeting, and strong alliance with key national accounts
- Developing annual service and budgetary forecasts (ranging from $4,000 up to $400,000) per client for all professional services based on both short-term and long-term organizational goals
- Work collaboratively with all cross-functional teams, including marketing, operations, finance, and service delivery to maximize growth within the Canadian market
- Responsible for overseeing, managing, and approving all company responses to service-specific tender requests (i.e., RFQ, RFP, RFI, LVQ, etc.)
- Reconcile service delivery with terms of the master service agreement and/or contract for all professional services.
- Participate in the development, implementation, and regular review of policies and procedures
CONTROL GAP INC.
Business Analyst/Account Manager, Security, Risk and PCI Compliance
August 2011 to February 2015
- Accountable for overseeing all accounts, proposals/statements of work, renewals, and inquiries
- Manage service-related requests from a variety of clients including small to medium businesses, national chains, provincial governments, and ministries
- Responsible for preparing all Statements of Work and proposal responses and reviewing all contractual agreements (i.e., Service Level Agreements, Master Service Agreements, etc.) for senior management approval and sign-off
- Technical writing and documentation development, including internal templates and customer-facing documents
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Manage self-directed compliance services for small to medium Merchants and Service Providers
