Trish York-Robichaud

Detail-oriented and focused professional providing day-to-day support. Experienced in coordinating appointments, managing confidential records. Skilled in responding to inquiries, prioritizing urgent needs, and ensuring a smooth client experience. Strong organizational abilities with a proven track record of maintaining accurate data and ensuring equipment readiness.

Administrative Assistant – Client Experience Specialist at Dennis Financial Inc (2024-01 – Present)

Providing administrative support and client experience management

Associate Product Manager / Content Production and Services at Skillsoft (2007-01 – 2024-01)

Managed certification processes, scheduling, content updates, and logistical operations

• Coordinated certification processes for national and accredited organizations with their LMS needs and updates.
• Managed scheduling and support for professional development programs.
• Oversaw content updates and maintained e-learning platforms.
• Partnered with accounting teams to ensure accurate billing and reporting.
• Managed logistical operations related to asset management, travel, and contracts.

Customer Service Representative at CIBC Call Centre (2005-01 – 2007-01)

Provided client support for online banking with professionalism and confidentiality

• Provided client support for online banking, balancing professionalism, and confidentiality.
• Delivered solutions efficiently while maintaining positive client relationships.

Diploma in Hospitality and Tourism – New Brunswick Community College (1997-01 – 1999-01)