Tyh Philbert

Pursuing an Supply Chain Specialist role to apply honed skills in project management and client relationship management. Earned 2 promotions in 3 years at Amico Patient Care Corp. due to exceeding goals within the position, managing inventory for projects and sales orders, and consistently showcasing extensive knowledge in products in the catalogue and work processes. Seeks a challenging role in a new environment to leverage experience in managing high-value accounts and strong problem solving skills.

Sr. Client Service Representative - Amico Patient Care Corp. - Richmond Hill, ON

(2023)

• Spearheaded communication with client accounts for projects up to $500K; streamlining the process from initial quote generation to order processing.
• Resolved complex scheduling conflicts to guarantee all orders and projects met or exceeded delivery deadlines.
• Led a cross-functional team in a coordinated transition to SAP S/4HANA and Fiori as a SAP Subject Matter Expert, seamlessly integrating standardized operating procedures and driving comprehensive workforce training on new business processes.
• Authored comprehensive Business Practice Procedures (BPPs) and delivered targeted training programs to accelerate employee on-boarding and process competency.
• Coordinated vendor and carrier on-boarding activities, such as installation and onsite requests, to align service levels and contract terms.
• Managed returns by providing RMAs and coordinating with couriers and carriers regarding the pick-up of the return parcel.

Logistics Coordinator - Score Promotions - Toronto, ON

(2020 - 2022)

• Managed daily client account corrections using Quickbooks to capture and correct mismatches during the invoicing process.
• Resolved escalated delivery conflicts with carriers and clients, restoring on-time shipment timelines and trust with clients.
• Verified accuracy of packing slips and shipping manifests to reduce order returns and documentation errors.
• Coordinated with production planners to adjust schedules after client change requests.
• Processed high-volume order changes in Sage 300 and updated sales orders to match client amendments accurately.
• Communicated daily with warehouse leads to prioritize rush shipments to lessen average lead times.

Shift Supervisor, Cashier - Metro - Toronto, ON

(2014 - 2016)

• Combined standard front-end cashier duties with supervisory tasks on the sales floor.
• Followed merchandising displays to adhere to current trends and promotions.

Business Administration - Marketing Diploma - Marketing - Seneca College (2018 - 2021)