Sr. Client Service Representative - Amico Patient Care Corp. - Richmond Hill, ON
(2023)
- Spearheaded communication with client accounts for projects up to $500K; streamlining the process from initial quote generation to order processing.
- Resolved complex scheduling conflicts to guarantee all orders and projects met or exceeded delivery deadlines.
- Led a cross-functional team in a coordinated transition to SAP S/4HANA and Fiori as a SAP Subject Matter Expert, seamlessly integrating standardized operating procedures and driving comprehensive workforce training on new business processes.
- Authored comprehensive Business Practice Procedures (BPPs) and delivered targeted training programs to accelerate employee on-boarding and process competency.
- Coordinated vendor and carrier on-boarding activities, such as installation and onsite requests, to align service levels and contract terms.
- Managed returns by providing RMAs and coordinating with couriers and carriers regarding the pick-up of the return parcel.
Logistics Coordinator - Score Promotions - Toronto, ON
(2020 - 2022)
- Managed daily client account corrections using Quickbooks to capture and correct mismatches during the invoicing process.
- Resolved escalated delivery conflicts with carriers and clients, restoring on-time shipment timelines and trust with clients.
- Verified accuracy of packing slips and shipping manifests to reduce order returns and documentation errors.
- Coordinated with production planners to adjust schedules after client change requests.
- Processed high-volume order changes in Sage 300 and updated sales orders to match client amendments accurately.
- Communicated daily with warehouse leads to prioritize rush shipments to lessen average lead times.
Shift Supervisor, Cashier - Metro - Toronto, ON
(2014 - 2016)
- Combined standard front-end cashier duties with supervisory tasks on the sales floor.
- Followed merchandising displays to adhere to current trends and promotions.
