Valery Biliaieva

• Over 10 years of experience in the hospitality industry, with 5 years dedicated to leadership and management roles.
• Proficient in MS Word, MS Excel, and Outlook: Advanced skills in document creation, data analysis, and effective communication through Microsoft Office Suite. 
• Competent in managing Sevenrooms, OpenTable, Eat App reservation systems to ensure accurate bookings and efficient operations.
• Proficient in Guest Engagement: Skilled in creating positive interactions and building strong relationships with guests to foster loyalty and satisfaction.

• Competent in Guest Feedback Analysis: Strong analytical skills in evaluating guest feedback to improve service quality and enhance customer satisfaction.
• Strong Team Collaboration: Adept at working seamlessly with diverse teams to achieve common objectives and optimize productivity.
• Adept at Corporate Event Upselling: Ability to identify and capitalize on upselling opportunities to maximize revenue and exceed client expectations.
• Experienced in Event Management: Proven track record in planning, executing, and overseeing corporate events, ensuring seamless operations and exceptional guest experience.

Proficient Guest Experience Manager with extensive experience in reservation operations, guest relations, and event management across renowned hospitality sectors. Expert in crafting and implementing strategies to elevate guest satisfaction, managing reservations efficiently, and leading teams to deliver unparalleled service. Adept at analyzing guest feedback to drive continuous improvements, personalizing guest interactions, and ensuring operational excellence.

FoodSafe Level 1 certificate – Advance Counting Education | Vancouver BC, Canada Master’s Diploma: Tourism, Hotel and Restaurant Business – Kharkiv University of Trade and Economics | Kharkiv, Ukraine Certificate of “Tour Operator” – TEZ TOUR travel company | Antalya, Turkey Certificate of 3dr Grade “Chef” – Kharkiv University of Trade and Economics | Kharkiv, Ukraine Certificate of 4th Grade “Bartender”– Kharkiv University of Trade and Economics | Kharkiv, Ukraine