Eri Katirai

Highly skilled and service-oriented professional with 7+ years of experience across customer service, guest relations, and administrative support roles within international settings. Expertise in client relationship management, front desk operations, and bilingual communication. Proven ability to deliver premium service with professionalism, empathy, and cultural awareness in fast-paced environments.

Receptionist & Guest Relations at Hotel Nikko Tokyo

Played an instrumental role in enhancing the guest experience by coordinating special requests for VIP clients, managing high-volume communications across departments, and ensuring seamless check-ins and concierge services. Commitment to efficiency and care was consistently reflected in positive guest feedback and repeat clientele.

• Coordinated special requests for VIP clients
• Managed high-volume communications across departments
• Ensured seamless check-ins and concierge services
• Achieved positive guest feedback and repeat clientele