Varsha Bhatt

Operations and Finance professional with 12+ years of experience in ERP consulting, financial analysis, and high-volume operations management. Skilled in process optimization, SQL-based data validation, KPI reporting, and cross-functional collaboration. Proven ability to lead teams, manage payroll and scheduling, and deliver compliant customer-focused services. Experienced in stakeholder coordination, system implementation, and operational improvement initiatives.

Junior Manager – Operations - Aerosports Trampoline Park - Brampton, ON

(2024-06)

Led daily operations of a high-traffic recreational facility ensuring safety compliance and consistent service delivery.

• Supervised and coached 40+ staff members, improving shift performance and reducing interpersonal conflicts.
• Managed weekly staff schedules to optimize labor coverage during peak hours.
• Trained and onboarded employees on operational procedures, safety protocols, and customer service standards.
• Enforced safety procedures, investigated incidents, and implemented corrective actions to prevent repeat issues.
• Resolved customer escalations and complaints to maintain service satisfaction and retain bookings.
• Coordinated birthday parties, group bookings, and special events while liaising with clients and internal teams.
• Provided real-time leadership during peak hours to maintain service quality and team morale.

IFS Senior Associate Consultant - Infosys Limited - Pune, India

(2021-09 - 2023-08)

Incident and Problem Management (SCM Brazil Localization and Global support). Involvement in Reports and Configuration testing as per Specifications developed by IFS and as a part of Hypercare support before Project Go-Live. Demonstrating and communicating a high-Quality value adding logical, Rigorous, and analytical problem-solving approach for operational issues within Brazil Localization solution (POCO Flow) and Standard functionality Solutions. Understanding the Business need from Users for existing solution, Gathering the requirement, and creating Functional specifications as a part of change Management and getting it implemented from Technical Team. To identify the bugs within the Solution and provide replication steps to technical team for fixing the same. Testing the bug fixes in Lower environments and providing Go, NO-GO for further deployments.

Performing

Regression testing for External and Internal release cases. Creating new Regression Testing Suite scenarios if required. Mentoring and skill development of end users on IFS system, also providing Demo's to end user once the requirement change is completed to assist with the changed process.

Senior Financial Analyst - Capgemini India - Mumbai, India

(2018-11 - 2021-09)

Managed financial service operations for European clients ensuring regulatory compliance.

• Investigated discrepancies in receivable/payable dividends and maintained accurate records.
• Maintained financial securities database and monitored financial instrument updates.
• Conducted research using official financial sources such as LSE, CSE, and NSE.
• Collaborated with global teams to ensure timely delivery of financial data services.
• Handled client inquiries and resolved issues through ticketing systems.

Business Development Analyst - CAMS NPS - India

(2018-02 - 2018-10)

• Identified business opportunities within mutual funds and financial products.
• Analyzed financial data and prepared proposals and presentations.
• Maintained client relationships to support revenue growth and retention.
• Coordinated with internal teams to deliver client-focused solutions.
• Designed pilot workflows to improve onboarding processes.

Customer Service Executive - r-pac International - Turbhe, India

(2016-08 - 2017-02)

• Delivered professional customer support and handled client communications.
• Prepared reports and presentations for internal stakeholders.
• Implemented workflow improvements that increased service efficiency.
• Maintained client records and documented resolution processes.

Credit Reviewer - Netafim Agricultural Finance Agency - Mumbai, India

(2014-02 - 2015-04)

• Conducted credit risk assessments for agricultural loan applications.
• Prepared detailed credit evaluation reports for lending decisions.
• Ensured compliance with internal lending policies and regulatory standards.

Graduate Certificate - Project Management - Algoma University (2023-09 - 2025-04)

MBA - Finance - Mumbai University (2012 - 2014)

Bachelor - Management Studies - Mumbai University (2011)