Vinay Bajaj

Customer-focused manager with a background in banking, hospitality, and high-volume service environments. Brings calm problem solving, staff training, and compliance with safety, operational, and customer service standards while supporting smooth daily operations and positive customer experiences.

Manager - TIM HORTONS - Scarborough, Canada

(2021-09)

• Supervised team during peak hours to ensure efficient service delivery, schedule coordination, and service quality during busy periods.
• Trained employees on customer service, safety procedures, and company standards.
• Resolved customer concerns and operational issues promptly to maintain service standards.
• Monitored inventory levels and maintained stock control while preparing operational reports for review.
• Supported daily store operations while following corporate policies, food safety rules, and health and safety standards.

Assistant Manager - ICICI BANK LTD. - India

(2014-12 - 2020-12)

• Delivered outstanding customer support, enhancing client relationships and facilitating accurate financial transactions.
• Addressed complex customer inquiries with professionalism and discretion, ensuring customer satisfaction.
• Built client trust through clear communication and strong relationship management.
• Supported compliance with banking regulations, security procedures, and operational policies.
• Maintained precise documentation to enhance branch operational efficiency.

Crew Member - MCDONALD'S - Scarborough, Canada

• Delivered prompt customer service in a high-volume setting, enhancing customer satisfaction.
• Prepared food items following safety standards, contributing to kitchen productivity, inventory replenishment, and customer support.
• Ensured cleanliness and adherence to food safety standards, supporting operational efficiency.

Ontario College Graduate Certificate - Global Business Management - Conestoga College

Master of Commerce - Commerce - Kurukshetra University