Youel Efrem

IT professional with hands-on experience providing first-level technical support, Microsoft 365/Active Directory account administration, and cybersecurity monitoring across small business and internship environments. CompTIA A+, Network+, and Security+ certified, with foundational scripting experience in Python and a BS in Information Technology. Comfortable troubleshooting end-user hardware and software, documenting technical processes, and learning new systems and tools quickly.

IT Administrator - Healing Hands Massage Therapy - Edmonton, AB

(2024-06)

• Provide first-level support for desktop, mobile, and end-user technology, installing, configuring, and troubleshooting hardware, software, and peripherals.
• Administer Microsoft 365 and Active Directory environment, managing user account onboarding, offboarding, permissions, and access requests, and configuring SharePoint permissions and group policies.
• Monitor and resolve day-to-day IT service issues, maintaining clear technical documentation and asset records to support consistent, repeatable issue resolution.
• Deliver one-on-one and group technical training to non-technical staff, translating IT procedures into clear, actionable guidance.

Cyber Security Support Analyst (Intern) - LOG(N) Pacific - Edmonton, AB (Remote)

(2025-10 - 2026-03)

• Monitored cybersecurity alerts and vulnerabilities using Tenable.io, documenting findings and reducing critical-risk findings by 100% and high-risk findings by 90%.
• Built Microsoft Sentinel dashboards and KQL analytics that improved detection visibility by 75%, and authored incident-response playbooks and technical documentation aligned with NIST SP 800-61 Rev 3.

Project Coordinator - Police Youth Engagement Program - Edmonton, AB

(2021-05 - 2023-08)

• Coordinated project activities and cross-functional collaboration with the Edmonton Police Service to manage timelines, resource requirements, and shared project deliverables.
• Drafted and formatted complex project correspondence, memorandums, and detailed status reports for senior leadership and external stakeholders.

Supervising Officer - CE Security & Consulting Inc - Edmonton, AB

(2017-08 - 2021-05)

• Provided first-line emergency response and physical support across site locations, utilizing First Aid / CPR training during medical or safety incidents.
• Maintained comprehensive records and prepared detailed reports, demonstrating concise and clear documentation skills for procedures and incidents.

Bachelor of Science - Information Technology - Western Governors University