IT Administrator - Healing Hands Massage Therapy - Edmonton, AB
(2024-06)
- Provide first-level support for desktop, mobile, and end-user technology, installing, configuring, and troubleshooting hardware, software, and peripherals.
- Administer Microsoft 365 and Active Directory environment, managing user account onboarding, offboarding, permissions, and access requests, and configuring SharePoint permissions and group policies.
- Monitor and resolve day-to-day IT service issues, maintaining clear technical documentation and asset records to support consistent, repeatable issue resolution.
- Deliver one-on-one and group technical training to non-technical staff, translating IT procedures into clear, actionable guidance.
Cyber Security Support Analyst (Intern) - LOG(N) Pacific - Edmonton, AB (Remote)
(2025-10 - 2026-03)
- Monitored cybersecurity alerts and vulnerabilities using Tenable.io, documenting findings and reducing critical-risk findings by 100% and high-risk findings by 90%.
- Built Microsoft Sentinel dashboards and KQL analytics that improved detection visibility by 75%, and authored incident-response playbooks and technical documentation aligned with NIST SP 800-61 Rev 3.
Project Coordinator - Police Youth Engagement Program - Edmonton, AB
(2021-05 - 2023-08)
- Coordinated project activities and cross-functional collaboration with the Edmonton Police Service to manage timelines, resource requirements, and shared project deliverables.
- Drafted and formatted complex project correspondence, memorandums, and detailed status reports for senior leadership and external stakeholders.
Supervising Officer - CE Security & Consulting Inc - Edmonton, AB
(2017-08 - 2021-05)
- Provided first-line emergency response and physical support across site locations, utilizing First Aid / CPR training during medical or safety incidents.
- Maintained comprehensive records and prepared detailed reports, demonstrating concise and clear documentation skills for procedures and incidents.
