Sales Advisor - H&M - Dubai, UAE
(2021-04 - 2024-06)
- Assisted 50-100 customers daily with product inquiries, sizing and locating merchandise using internal inventory systems in a high-volume fashion retail environment.
- Processed 100+ cash register transitions, handling cash, credit, returns, gift card payments and product exchanges while balancing cash drawers and managing digital merchant services.
- Participated in daily store upkeep including restocking racks, organizing merchandise, and maintaining floor displays according to H&M's global visual display standards.
- Conducted cycle counts and supported full-store inventory audits to ensure stock accuracy.
- Trained 2 new joiners on POS systems and customer service protocols.
Sales Associate (Seasonal) - Level Shoe District / Bloomingdale's - Dubai Mall, Dubai, UAE
(2022-05 - 2022-08)
- Delivered personalized customer service to 40+ high net-worth clients daily in a luxury retail environment, assisting with product selection, sizing and styling advice.
- Processed high-value cash and card transactions using POS systems.
- Conducted daily stock replenishment and back of house inventory organization.
- Supported the store team by managing visual merchandise to ensure product displays were pristine, organized and maintained.
- Managed telephone inquiries regarding returns, exchanges and other customer queries during the Dubai Summer Surprises sale event, handing 3x the usual number of clients.
Front Desk Receptionist (Seasonal) - Address Dubai Mall/ Vida Hotel - Dubai, UAE
(2023-05 - 2023-08)
- Served as the first point of contact for 90+ international guests daily, handling check-ins, check-outs and general inquiries with professionalism and cultural sensitivity.
- Managed high-volume phone calls and email correspondence to manage guest requests, restaurant/ amenity reservations and transportation bookings using internal CRM systems.
- Resolved guest complaints and escalated complex requests to management, maintaining guest satisfaction during the summer peak season.
- Coordinated with housekeeping, maintenance and food & beverage teams to fulfill guest requests within 20 minute service standards.
Legal Assistant Intern (Remote) - Pryor Tzannes & Wallis - Sydney, Australia
(2023-04 - 2025-07)
- Provided administrative assistance with legal documentation, focusing on accuracy and adherence to legal formatting standards.
- Maintained strict confidentiality, handling sensitive information with discretion.
- Managed high-priority tasks in a remote environment, utilizing digital tools for secure document organization and effective team communication.
Kindergarten Assistant - Hartland International School - Dubai, UAE
(2022-09 - 2024-05)
- Prepared education resources and managed lesson preparation for 20+ students.
- Utilized psychological techniques to address behavioural issues, maintaining a positive learning environment.
- Maintained 100% compliance with health and safety protocols.
