Zaina Chowdhury

Provided excellent customer service in a fast-paced toy store environment during the holiday season. Processed transactions, gift wrapping, purchases and organized inventory with daily shipments. Managed pickup orders, online orders and subsequent inventory management.

Seasonal Sales Associate - Mastermind Toys - Toronto, ON

(2025-10 - 2025-12)

• Provided excellent customer service in a fast-paced toy store environment during the holiday season.
• Processed transactions, gift wrapping, purchases and organized inventory with daily shipments.
• Managed pickup orders, online orders and subsequent inventory management.
• Completed daily facing of the store for better visual presentation.

Librarian - Queen's University - Kingston, ON

(2024-09 - 2025-05)

• Organized and managed in-house book collections and textbook inventory.
• Performed nightly logs to update the system regarding borrowed or returned books daily.
• Conducted weekly huddles to discuss areas of improvement and new communications.
• Assisted students with printing, copying and scanning documents.
• Ensured calendars are up-to-date.

Distribution Volunteer - QUMSA - Kingston, ON

(2025-03 - 2025-04)

• Responsible for Ramadan food distribution to the Muslim student population of Queen's University.
• Managed crowd/lines of 300+ students everyday.
• Assisted with cleanup post-meals daily.

Volunteer Supervisor - University Health Network - Toronto, ON

(2021-04 - 2022-08)

• Oversaw registration of patients, populated post-vaccine surveys, managed crowd control and monitored triage.
• Supervised 100 staff and managed 400+ patient surveys.
• Managed intake of complaints and feedback regarding process and post-vaccine care from patients.
• Monitored the health room for post-vaccine complications and reported to medical staff as needed.

Bachelor of Arts Hons - Economics - Queen's University (2026)

High School Diploma - Earl Haig Secondary School