Zeepri Vaidya

A successful professional with a very good knowledge of customer experience in retail sector with over 5+ years experience. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Looking for a full time position. Currently on open work permit.

Customer Service, Apple Premium Reseller-iVenus, India

• Upsell and cross sales APPLE products.
• Stock, replenish, and organize inventory with accuracy and -

appointments and give solutions.

• Achieved 99.5% customer stratification with a compassionate and

Details

Airport & Sandalwood efficiency.

• Maintain accurate and attractive merchandise displays.
• Provide support for APPLE computer and mobile operating system and hardware/peripherals.
• Stayed up-to-date on new programs offerings, and proactively made recommendations to customers based on their needs.
• Work with customer and Apple India team to provide information or assistance, resolve problems and satisfy customer expectations.
• Provide just-in-time support and responds to departmental technical emergencies to minimise data loss of the business clients, and support needs of users in a timely manner.
• Remained courteous and calm, even during moments of customer

Master information technology done in 2015 from Gujarat university India .