Daniel Schildknecht

Enthusiastic IT and Support Specialist with over 20 years of experience in the global banking sector (desktop, server, mobile technologies, and market data infrastructures), combined with recent expertise in digital customer service. Strongly committed to service quality and a client-focused approach. Relocated to Spain (Rojales) in December 2020 and officially registered as a self-employed "Autónomo" (eligible for invoicing) since February 2026.

Since

December 2025, I have successfully managed 1st-level support via digital channels (email/chat) and provided client troubleshooting for a well-known Austrian telecom provider from my home office. For your projects, I am specifically seeking a long-term collaboration focused on written support. While my primary focus is on written correspondence, I am fully open to handling occasional phone calls whenever a direct conversation serves to resolve client issues more efficiently.

I bring outstanding reliability, meticulous written communication skills, native German, excellent English, and highly improved Spanish proficiency.

Technical Support & Client Specialist at Austrian Telecom Provider (2025-12 – Present)

Managing 1st-level software applications, client service operations, billing inquiries, and hardware troubleshooting via digital channels (email/chat) as well as targeted inbound telephony. Focused on maximizing customer satisfaction and executing efficient escalation management.

Film, Media & Game Composer at Self-Employed (2021-01 – Present)

Composed original music and handled full audio engineering (mixing/mastering) for international corporate clients and award-nominated short films.

Property & Client Acquisition Consultant at Self-Employed (2019-12 – 2020-12)

Managed Swiss client acquisition, targeted email marketing campaigns, and real estate presentations in Alicante, Spain.

IT Support & Systems Specialist (60%) at University of Zurich (2017-12 – 2020-12)

Administered a 150+ virtual server infrastructure and delivered high-level technical application and user support.

Market Data Services Engineer / Deputy Team Lead at UBS AG (2003-06 – 2017-12)

Deputized for the Team Lead in steering daily team operations and global trading infrastructures. Responsible for ITIL escalation management, resolving critical incidents on Linux/Windows servers, and managing high-scale technical migration projects.

Windows System Administrator at UBS AG (2001-09 – 2003-06)

Access Control Specialist at Perot Systems at UBS AG (2000-08 – 2001-09)

Sales Consultant – Music & Tech at Media-Markt (1994-08 – 2000-08)

BA in Music Production – H:G (Berlin) (2022)

Advanced Federal Diploma (HF) in Business IT – IBZ (Kloten) (2006)

Certified in Audio-Video Electronics Engineer – FA Zurich (1991)