Jair Coronado

Operations and Service Delivery Leader with 15+ years of experience across BPO, financial services, sales operations, customer experience, and client management environments. Proven track record leading high-performing teams, driving KPI improvements, managing operational performance, and building strong client relationships in multinational organizations. Strong expertise in operations management, sales performance, coaching and development, service delivery, quality assurance, and process improvement.

Experienced managing remote and on-site teams while maintaining operational stability, SLA compliance, and business growth.

Operations Manager at ALLIED GLOBAL (2026-01 – Present)

• Led operations for the TPG sales account, overseeing team performance, KPI management, coaching execution, and operational delivery.
• Implemented performance improvement initiatives focused on conversion growth, accountability, and operational stability within a high-volume sales environment.
• Collaborated with internal stakeholders and support teams to address operational challenges and improve service delivery outcomes.
• Supported operational continuity during organizational restructuring and account transition processes.

Operations / Client Services Manager at MOVATE (2024-10 – 2025-10)

• Led and mentored operational teams while driving collaboration, accountability, and continuous improvement initiatives.
• Managed OLO SaaS client relationships proactively, addressing operational concerns and improving overall customer experience.
• Analyzed operational metrics and workflow performance to support strategic decision-making and service optimization.
• Developed and implemented training and coaching initiatives to improve team performance and operational efficiency.

Operations Manager at HGS (2023-03 – 2024-10)

• Managed sales operations, profitability targets, forecasting, reporting controls, and resource allocation for U.S.-based utility and energy accounts. Redventure Client.
• Led operational planning, financial coordination, and KPI management to support business performance.
• Maintained strong relationships with internal and external stakeholders ensuring operational compliance and efficiency.
• Supported continuous improvement initiatives focused on operational scalability and performance optimization.

Operations Manager at MAJOREL COLOMBIA (2021-11 – 2023-03)

• Managed sales and back-office operations for digital and financial service accounts, including Uber and PayPal business lines.
• Led operational teams focused on sales performance, service delivery, SLA compliance, and employee engagement.
• Served as Salesforce Platform Administrator and supported operational reporting and process alignment.
• Maintained strong client relationships through performance reviews, operational meetings, and POA execution.

Quality Analyst Lead at TELEPERFORMANCE (2020-05 – 2021-11)

• Coordinated AT & T QA analyst teams ensuring compliance with client SLA and quality requirements.
• Facilitated calibration sessions with operations, training, and clients to drive continuous improvement.
• Provided operational visibility on quality trends, escalations, and corrective action plans.

Financial Manager at BANCOLOMBIA (2019-06 – 2020-05)

• Coordinated commercial teams responsible for vehicle and educational loan products.
• Managed business budgets, forecasting, and financial planning initiatives.
• Led coaching and mentoring activities focused on commercial growth and team performance.

Retail Financial Manager at TUYA (2016-01 – 2019-05)

• Managed point-of-sale financial operations for Éxito Credit Card services.
• Developed commercial strategies focused on loans, insurance products, and financial services growth.
• Conducted operational audits, document verification, and compliance activities.

Sales Call Center Supervisor at VENTAS Y SERVICIOS (2014-08 – 2015-12)

• Supervised inbound and outbound telemarketing operations for Claro Residencial.
• Designed coaching models based on SMART methodology to improve performance and accountability.
• Managed sales performance, budget control, and operational reporting.

Senior Team Lead → Team Lead at SUTHERLAND GLOBAL SERVICES (2010-01 – 2014-08)

• Led supervisory teams supporting inbound and outbound ATT business operations.
• Managed coaching, quality compliance, and operational performance initiatives.
• Supported leadership development and team accountability processes.

Finance Administrator – CUL University (2014 – 2019)

Finance and Strategic Processes Diploma – CUL University

System Technician – Universidad Autónoma del Caribe (2001 – 2003)