Ahmed Ashraf

“Top-performing customer service and sales professional with expertise in digital support, travel, telecom, and e-commerce. Skilled in technical assistance, billing, escalations, retention, and business accounts, delivering efficient solutions, driving revenue, and maintaining high customer satisfaction. Seeking to bring this experience and leadership to a dynamic banking environment.”

2021 – 2022

Customer Care – Expedia (Teleperformance)

Provided end-to-end support for flights and hotel bookings, handling changes, cancellations, refunds, and customer inquiries while delivering effective solutions and high customer satisfaction.

2022 – 2024

Sales Travel Advisor – FlightHub and Justfly (FlairsTech)

Drove flight sales by advising customers on optimal fare options, upgrades, and add-ons, while managing bookings, changes, and refunds with a strong focus on conversion, revenue growth, and customer retention.

2024 – 2025

Customer Support – Optimum (Intelia)

Delivered sales and support for Internet, TV, and phone services, upselling plans and add-ons while resolving customer needs and driving retention.

Departments

TSR → Technical Support

CSR (Billing) → Billing Support

B2B → Business Accounts

Self Install → Self-Install Support

Landline Shared Services → Landline Services

Retention → Customer Retention

2025 – Till Now

Digital Customer Support / Escalation Desk – Wayfair (Sutherland)

Provided frontline digital support, then promoted to Escalation Desk Advisor, handling complex cases and delivering expert solutions in line with Wayfair policies and service standards.

2021 – Alexandria University

Bachelor degree in business administration and marketing

2018 – Oxford University

Astrophysics and cosmology scholarship

Open sources (self study)

Psycology and body language