Layla Youssef

Customer-focused and multilingual professional with experience in customer service, retail, sales, and entrepreneurship. Recognized for building strong relationships, solving problems efficiently, and creating positive customer experiences. Having successfully managed a self-employed beauty business and relocated internationally to Barcelona, I bring adaptability, resilience, cultural awareness, and a strong growth mindset.

Passionate about communication, psychology, and continuous personal development.

Customer Service Advisor at Wordline (2025-07 – Present)

Providing professional support to customers, resolving inquiries, maintaining customer satisfaction, and working in a fast-paced international environment.

Entrepreneur – Self-Employed Beauty Specialist at Self-Employed (2023-05 – 2025-06)

Managed client relationships, appointments, marketing activities, and business operations while delivering personalized beauty services.

Part-Time Employee at Mr. Wash (2022-09 – 2022-11)

Part-Time Employee at Lidl (2022-07 – 2022-08)

Sales Assistant at Star Gas Station (2022-03 – 2022-07)

Part-Time Employee at Subway (2022-02 – 2022-02)

Part-Time Employee at Star Gas Station (2022-01 – 2022-01)

Support Staff at COVID Test Center (2021-09 – 2021-09)

Part-Time Employee at Hunkemöller (2021-09 – 2021-09)

Part-Time Employee at ONLY (2018-10 – 2018-11)

Secondary School Diploma in Mittlerer Schulabschluss – OSZ Bürowirtschaft 1

Secondary School Diploma in Mittlerer Schulabschluss – OSZ Handel 1

Vocational Preparation Program – TÜV Rheinland Akademie