Alessandro Soria

My name is Alessandro and I am writing to express my interest in a job opportunity at your company. With over 15 years of experience in customer service and one year of experience as a Back Office agent for Nissan, I believe I have the necessary skills to contribute to the success of your organization.

My 8-month experience as a Front Office agent allowed me to develop my listening skills and understand the needs of customers. Currently, in my role as a Case Manager for Northern Italy, I am responsible for handling cases from other parts of Italy and can work independently and in an organized manner, while also effectively collaborating with my colleagues.

I am a native Italian speaker and speak English very well, with a B1 level of French. My strongest soft skills are empathy, the ability to listen and learn, and the ability to communicate clearly and professionally, both verbally and in writing. I am an enthusiastic person, able to work under pressure and effectively solve customer problems.

Additionally, I have important technical skills such as the use of Saleforce, Photoshop, the Office package, and the Google world. I attended a professional course in Social Media Management to keep up to date on new trends in this field.

My passions are outdoor sports, photography, travel, and especially music. I have been playing the guitar since I was five years old and have always tried to develop my creativity in different areas.

I hope that my application has caught your interest and I look forward to an opportunity to discuss my skills and work experience.

Customer Care Agent FO/BO – ComData Group / Nissan

February 2022 CDI - Gennevilliers, Île-de-France, Francia

• Front Office and Back Office Customer Care Agent for Nissan Italy.

Channels used: Inbound & Outbound calls, Chat, Mail, Webform. Excellent command of Salesforce CRM

• Case Manager
• Manager of complaints concerning Northern Italy

Sales clerk (supermarket)- UniCoop Tirreno Soc Coop R.L.

2020 - 2021 Portoferraio, Isola d’Elba, Italia

• Sales clerk, with experience gained in previous years as an employee in the various kinds, warehouse and cashier department.

Waiter - Hotel Lo Scirocco

2020 Fetovaia, Isola d’Elba, Italia

• Waiter for buffet breakfasts and dinners with table service.

Workman - Michelozzi S.R.L.

2019 Portoferraio, Isola d’Elba, Italia

• Warehouse management, orders and loading / unloading of food goods.

Valet parking, customer reception and maintenance staff - Barbatoja 1961 S.R.L.

2016 - 2018 Fetovaia, Isola d’Elba, Italia

• Car valet, generic beach, booking and customer reception clerk, management of relations with travel agencies, registration of documents, ordinary maintenance of holiday apartments.

Warehouse worker (Qualification) - Birra dell’Elba S.N.C.

2015 – 2016 Portoferraio, Isola d’Elba, Italia

• Warehouse management, product quality control officer, machinery sterilization, bottling.

Sales clerk (supermarket) - Conad Italia

2006 – 2015 Marina di Campo, Isola d’Elba, Italia

• Sales clerk, fruit and vegetable department clerk, goods loading / unloading, product quality and freshness control, warehouse management, cashier clerk..

Diploma of Surveyor

ITCG Cerboni | Portoferraio, Italia 2008

Social Media Manager

Cescot | Portoferraio, Italia 2019

Warehouse worker qualification

Birra dell’Elba | Portoferraio, Italia 2016