Aguinaldo Domingos

Highly motivated and customer-oriented Customer Service Associated with 3 years of experience in assisting customers. Associate with a strong commitment to delivering exceptional customer services. Skilled in handling inquiries, resolving issues efficiently, handling complaints, disputes and maintaining a positive customer relation.

Demonstrate excellent communication, and problem-solving, and multiple tasking abilities, with a proven track record of meeting and exceeding performance goals. Known for strong communication skills and attention to details. Achieve or exceed key performance metrics including call resolution rate, customer satisfaction scores and call handling time.

Collaborating with other departments to escalate and resolve complex cases. Dedicated to ensuring customer satisfaction and contributing to team success through professionalism, empathy, and reliability.

Customer Solutions Associate - Lowell

(2023-10)

• Speaking to customers and helping to find individual solutions for them by understanding their needs.
• Agreeing to a repayment plan or directing them to free debt advice.
• Handling customer interactions via our different service channels.
• Finding the best outcome for every customer.
• Working to targets and KPI.
• Dealing with complaints and disputes.

Inbound Customer Service Advisor role - ERS Medicals

(2022-06 - 2022-10)

The role involves speaking to GPs, Receptionists and other medical staff to book travel for nonemergency patients.

Customer Service Advisors in financial services - Link Group

(2022-05 - 2022-06)

Supporting existing customers with queries regarding stocks and shares whilst providing exceptional Customer Service.

Consulting Internship Experience - Bright Network

(2020-07 - 2020-07)

• Networked with graduates and employers working within consulting.
• Developed insightful knowledge.

Warehouse Operative - Amazon/Asos

(2018-04 - 2020-05)

• Ensured that deliveries were fulfilled in a timely manner.
• Worked closely with the operations team to ensure organisation was paramount.
• Followed strict loading and safety procedures.

Sales Advisor - Talk Talk

(2018-11 - 2019-03)

Approaching customers and offering them advice on products to persuade them to buy the service and product.

Construction and Manufacturing Operative - Hesco Bastion

(2017-05 - 2018-10)

• Manufactured a range of barriers for businesses worldwide including flood barriers, security barriers and terrablock.
• Worked towards challenging and demanding daily targets.
• Met and exceeded deadlines set.
• Adhered to strict health and safety procedures.

Sales Assistant - JD Sports

(2015-10 - 2017-04)

• Delivered a consistent high-level of customer service in a fast-paced environment strengthening client facing skills, commercial awareness and product knowledge.
• Trained and supported new members of staff on how to use the retail point of sale system and cash management.
• Followed health and safety procedures to ensure the safety of customers.

BA (Hons) - Business, Enterprise and Management - University Centre Leeds (2018 - 2021)

BTEC Diploma - Business Level 3 - Leeds City College (2014 - 2015)

GCSE - English and Maths