Alan Beaumont

An adaptive and people-centric Senior IT Service Delivery Manager with a proven track record of transforming complex IT operations into business-aligned services, ensuring robust operational control, proactive resolution of technical challenges, and continuous process optimisation. Brings positive energy and decisive influence in leadership forums, steering conversations, challenging assumptions, and proposing user-focused alternatives that align IT with business priorities. Builds and leads high performing, engaged teams by empowering engineers through targeted development and hands-on mentorship, fostering a collaborative culture.

Navigates multi-cultural, highly regulated environments with nuanced understanding, balancing local practices, structures, GDPR compliance and operational requirements to deliver context-sensitive IT solutions.

Senior Regional IT Service Delivery & Support Manager at Thermo Fisher Scientific (2023-05 – 2025-07)

Led a high-performing EMEA Site Support team of 45 engineers (3 Managers, 12,000+ users), ensuring exceptional service delivery during M&A integration, digital adoption and remote working transitions. Held combined responsibility for UK South and broader North EMEA operations, embedding consistent service standards, monitoring performance, and aligning teams across country-specific practices. Adopted a servant leadership approach, balancing high service delivery expectations with engineer wellbeing and sustainable workload management.

• Implemented structured performance monitoring and accountability frameworks through ServiceNow dashboards, driving SLA compliance, KPI visibility, and continuous improvement.
• Standardised ITIL-aligned knowledge management, incident, and problem management processes, reducing repeat issues and accelerating resolution times.
• Delivered scalable service improvements including service catalogue automation, application packaging, and onboarding programmes, enhancing user experience while optimising operational cost.
• Managed vendor and third-party IT service delivery, ensuring efficiency, quality, and business alignment.
• Introduced regional IT talent development initiatives and programmes.
• Facilitated effective communication and collaboration between corporate IT and local site leadership.
• Led 16-member UK and EMEA engineering task force to migrate 1,200+ users following Birmingham M&A, achieving full integration within one week with no disruption to business operations.
• Led end-to-end migration of legacy local servers to centralised European/cloud environments, decommissioning multiple systems and reducing enterprise risk exposure.
• Designed and delivered a scalable, multilingual IT onboarding programme across EMEA, enhancing new starter experience and strengthening Corporate IT's reputation globally.
• Established unified EMEA performance monitoring and accountability frameworks via ServiceNow dashboards, positioning the region as a global benchmark.
• Implemented an IT talent development programme, strengthening the technical leadership pipeline and positioning Site Support as a strategic talent incubator.
• Successfully integrated new IT teams post-M&A through structured alignment initiatives, ensuring seamless service continuity and immediate performance across UK South Site Support.
• Consistently exceeded SLA targets with satisfaction scores averaging 95% and several months at 100%, driven by a robust feedback review process that turned responses into actionable service enhancements.
• Led cultural shift across regional IT support, embedding data-driven performance management to protect engineer wellbeing, sustain high performance, and align services with enterprise growth.

Regional IT Service & Support Manager at Thermo Fisher Scientific (2020-02 – 2023-05)

Led a team of 12 Site Support Engineers across a user base of 3,500+, ensuring high service standards. Monitored departmental KPIs and SLA metrics to maintain operational control and service quality. Drove user education initiatives on OneDrive usage, improving data security, collaboration, and future system replacements and upgrades.

Identified IT risks and collaborated with local site leadership to support remediation actions. Oversaw local IT projects and resource allocation, ensuring timely and effective delivery. Deputised for the Senior Service and Support Manager, providing continuity of leadership and operational oversight.

• Instrumental in successful completion of EMEA Windows 10 Replacement Project, delivering 10,000 devices, establishing a Computer Lifecycle Management process, and avoiding £70k+ overspend.
• Demonstrated strong leadership throughout a global pandemic, sustaining quality service continuity for essential pharma operations while transitioning from on-site to fully remote support.
• Improved adoption of secure cloud collaboration tools, enhancing data security and user engagement.
• Strengthened local IT governance and risk awareness, enabling proactive escalation of issues.
• Achieved a top 10% 'Clear Strength' performance review in 2022, demonstrating exceptional leadership, operational excellence, and impact across the region.
• Partnered with managers to craft a Staff Resource 'Cover Plan' for unexpected resourcing issues.

Regional Information Technology Manager at JLL Group (2019-04 – 2019-12)

ICT Manager/Support Lead at Siphon Networks/Nuvias Group (2016-04 – 2018-11)

Global Support Engineer at Ivanti (FrontRange Solutions) (2008-11 – 2015-10)

IT Manager (SC Clearance achieved for Airbus Support) at NIAD Communications (2003-11 – 2007-09)

Various Roles to IT Team Leader at Corporate Services Group Ltd (Blue Arrow) (1998-06 – 2003-09)

BSc in Computing with Business Computer Systems – Cheltenham and Gloucester College (1998)

BTEC in HNCD in Computer Studies – The New University of the West of England (1994)

BTEC in National Diploma in Computer Studies – Newbury College (1991)