Aldei Lucero
10+ Years of Global Expertise in Customer Support and Logistics
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About
Customer service champion. Love exploring new things that helps me hone my skills.
Experience
Dispatcher at Peak Support Global Enterprise (2022-07 – Present)
Managing real-time logistics and coordination for global accounts, ensuring timely service delivery and efficient resource allocation.
Multimedia Specialist at TDCX Philippines (2020-09 – 2022-07)
Provided high-level support for multimedia-driven accounts at TDCX Philippines, likely involving content moderation or technical troubleshooting for digital media platforms.
Customer Service Specialist (Suncorp Car Insurance) at Sitel Philippines (2018-01 – 2020-09)
Handled international insurance accounts for Suncorp Australia, managing policy inquiries, First Notice of Loss (FNOL) claims, and complex insurance documentation.
Travel Specialist (Velocity Frequent Flyer Program) at Sitel Philippines (2013-01 – 2016-03)
Specialized in high-touch travel support for Velocity Frequent Flyer, including flight bookings, reward seat redemptions, and itinerary management using Global Distribution Systems (GDS).
Manual Provisioning Agent (Comcast) at Transcom Worldwide Philippines Inc. (2012-01 – 2012-07)
Executed manual network provisioning and technical order entry for Comcast Business, ensuring accurate activation of telecommunications services.
Customer Service Representative - flight booking for AU and NZ at Sitel Philippines (2009-10 – 2011-12)
Delivered multi-channel support across various international accounts, focusing on first-call resolution and customer satisfaction metrics.
Chat Support at Txt Connect Inc. (2008-05 – 2009-09)
Pioneered digital customer engagement through real-time chat platforms, resolving inquiries with high speed and accuracy.
Education
Bachelor of Science in Information Technology – ABE International College of Business and Accountancy
