Alice Strickland
Customer Service Professional
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About
Hardworking and reliable customer service professional with experience across hospitality, retail, administration, and event support. Strong communication and teamwork skills, able to work effectively in fast-paced environments. Friendly, professional, and quick to learn, with a consistent focus on delivering excellent customer service.
Experience
Matchday Casual Retail Kiosk Assistant at Blackpool Football Club LTD (2025-03 – Present)
- Deliver excellent customer service in a busy stadium environment
- Process card payments accurately
- Support kiosk set-up, stock checks, and closing procedures
- Maintain cleanliness and food safety standards
Restaurant Team Member at Marton Mere Holiday Park Village (Bourne Leisure Employment LTD) (2025-04 – 2025-09)
- Front-of-house service including food running and beverage service
- Maintain restaurant cleanliness and assist with customer enquiries
- Coordinate with waiting and kitchen staff to ensure smooth service
- Understand menus, ingredients, and food safety regulations
Receptionist Support & Admin Assistant at Blackpool Salvation Army Corps Citadel Church (2024-08 – 2026-03)
- Front-of-house reception duties and handling enquiries
- Filing and record management in line with GDPR
- Answering and transferring calls
- Supporting senior staff with ad-hoc administrative tasks
Library Assistant at Palatine Library (Communication and Regeneration Cultural Services) (2023-10 – 2023-11)
- Shelved and organized books
- Registered new patrons and updated profiles
- Maintained borrowing records
- Assisted guests with internet access and basic technical support
Kitchen Cafe Assistant at The Grange Groundwork Cheshire, Lancashire, and Merseyside (CLM) (2022-08 – 2023-08)
- Waiting on tables and general cleaning duties
- Salad preparation and fridge stocking
- Pot-washing and preparing cutlery
- Adhered to health and safety standards
General Office Support Assistant at Blackpool Coastal Housing (2022-11 – 2023-02)
- Supported HR, MPT, and communications teams
- Reception shadowing and admin support
- Data input and document preparation
- Assisted with stock checks and leaflet distribution
Ambassador/Usherette at Blackpool Pleasure Beach (2022-10 – 2022-12)
- Assisted customers with seating in theatre and ice arena
- Cleaned venues afters shows
- Served kiosk items and scanned tickets across multiple locations
Event Staff at Get Staffed Solutions LTD UK (2018-04 – 2019-04)
- Prepared venues for events as part of a large team
- Worked behind busy bars serving refreshments
- Handled cash and card payments
- Delivered a positive customer experience
Education
Level 2 Certificate in Business Administration in Business Administration – Blackpool & Fylde College (2024-01 – 2026-01)
Level 1 Digital Functional Skills in Digital Skills – Blackpool & Fylde College (2024-01 – 2026-01)
Level 1 Construction Environment Award in Construction – Blackpool & Fylde College (2024-01 – 2026-01)
Safeguarding Adults & Children in Safeguarding – The Salvation Army (2024-07 – 2026-03)
Equality, Diversity & Inclusion in Equality and Diversity – The Salvation Army (2024-07 – 2026-03)
Data Protection in Data Protection – The Salvation Army (2024-07 – 2026-03)
Time Management in Personal Development – The Salvation Army (2024-07 – 2026-03)
Personal Safety in Safety – The Salvation Army (2024-07 – 2026-03)
Level 1 & 2 Food Hygiene in Food Hygiene – The Salvation Army (2024-07 – 2026-03)
Level 1 Award in Preparing to Work in Schools in Education – TQUK (2024 – 2024)
Entry Level 3 Employability & Teamwork in Employability – Princes Trust (2023 – 2023)
Level 2 Early Years Education & Care in Early Years Education – NCFE Cache
Level 2 English & Maths Functional Skills in English and Maths – Unknown
GCSE Education in General Education – Blackpool Aspire Academy
