Alisha Akhtar

A presentable and energetic customer service professional, who loves getting things right for customers and providing outstanding service.

Experience of offering the highest level of assistance to customers on the telephone and face to face; in a friendly and efficient manner. Previously having worked in fast paced and challenging environments, I am familiar with how important being a strong team player is as well as the ability to adapt to juggling multiple tasks and working well under pressure. I have a passion for people and pride myself in my communication skills, attention to detail and always giving 100%.

Customer Service Advisor - firstsource

(2021-05 - 2021-10)

• Working as a part of a team representing Natwest, banking enquries.
• Adhering to strict policies and GDPR/security checks.
• Answering a high volume of inbound calls to support numerous enquiries from existing customers.
• Handling bank transfers, opening and closing accounts, loan applications and cheque handling.
• Arranging and generating appointments for the customers, when needed.
• clarifying information, researching issues and providing solutions in a timely manner.
• Handling and resolving customer complaints.
• Providing an outstanding customer service experience.
• Data input into various, bespoke systems.

Business Development Assistant - Triage Central Limited

(2021-11 - 2022-04)

• Supporting a very busy team of Recruitment Executives to achieve individual and team targets.
• Conducting telephone and face to face pre-screening of participants, for the teams' vacancies.
• Scheduling in candidates for awareness sessions and interviews.
• Administrative tasks and data input onto bespoke systems.
• Management of job vacancy boards across Tees valley offices.
• Management of the team target board and updating against system data.
• Daily use of excel, word and outlook.
• Being a strong team player and flexible to support changing demand, in a fast-paced environment.

Receptionist/Admin - James Cook University Hospital

(2022-06 - 2025-04)

• Meeting and greeting patients, visitors and staff.
• Booking patients in for appointments.
• Booking appointments.
• Directing patients to the appropriate person or location.
• Answering phone calls, handling incoming calls, taking messages and transferring calls to the correct department or individual.
• Managing the reception area, maintaining a clean, organised reception.
• Stocking up any stock that is needed.
• Handling incoming and outgoing mail.
• Managing database and records.
• Sorting patients notes out for consultants.
• Printing any paper work that is needed for consultants.
• Covering any other reception departments when needed.

Receptionist/Admin - Lister/City GP Medical centre

(2026-04)

• Managed patient appointments using SystmOne, including booking, cancelling and rearranging appointments.
• Registered new patients and updated patient records accurately and confidentially.
• Answered telephone calls and dealt with patient enquiries in a professional and friendly manner.
• Triaged patient requests and directed them to the appropriate GP, nurse, clinician or service.
• Processed prescription requests and communicated with patients regarding medication queries.
• Managed incoming and outgoing correspondence, including referrals, hospital letters and test results.
• Booked and managed routine and urgent appointments according to practice procedures.
• Used Systmone to access and update patient information while maintaining strict confidentiality.
• Liaised with GPs, nurses, pharmacies, hospitals and other healthcare professionals.
• Assisted patients with administrative queries, including referrals, sick notes, test results and medical records.
• Handled sensitive and confidential information in accordance with GDPR and NHS confidentiality requirements.
• Dealt calmly and professionally with distressed, vulnerable or challenging patients.
• Supported the smooth day-to-day running of the GP practice and reception area.
• Maintained accurate records and followed practice policies and procedures.
• Provided a welcoming, professional and patient-focused reception service.

NVQ Level 2 - preparing for work in adult social care - Optimum skills (2020-10 - 2020-11)

NVQ Level 2 - Maths and English - Groundwork NE (2019-09 - 2020-02)

NVQ Level 2 - Customer Service - Groundwork Middlesbrough (2019-09 - 2020-02)

NVQ level 1 & 2 - Childcare - Middlesbrough College (2016-09 - 2018-07)