Amanda Algie

A highly motivated individual most recently employed in a fast-paced challenging, Call Centre environment. Always going above and beyond to provide a professional service. Gained excellent communication skills throughout my career, with the capacity to make effective decisions and build good relationships within the workplace. Currently seeking new opportunities to develop new skills and perfect on my existing ones.

Work History

Customer Service Advisor Fife Council October 2023 – March 2024

• Managed inbound calls, helping service users complete online forms
• Assist customers with a variety of different queries and requests
• Handled homeless calls from people in crisis situations, handling callers individual situations with sensitivity and empathy
• Used Genero, HL1 Software systems 

• Managed inbound calls relating to customer queries
• Resolved a wide variety of issues with their accounts
• Handled customer complaints in a professional manner

• Attending workshops on various subjects from effective job searching to interview skills and various other employability skills

• Responsible for adhering to company standards relating to handling fish
• Great level to detail when inspecting final product to ensure high quality standards were met
• Effectively working under pressure and was a top performer, by completing 300-400 fish boards per hour
• Able to adapt to constant changes and undertake different roles and work hours as required by the business
• Always complied with all health and safety regulations

• Provided cover for main reception desk by answering calls
• Managing incoming and outgoing mail and helping with photocopying 
• Completed IT, English, and Math qualifications

• Assisting customers at the till and with their purchases
• Accurately sorting through donated clothes and other items ensuring efficiency
• Ensuring the store was neat and tidy

Education & Qualifications

MS Training, EC-PC May 2022 – August 2022

Microsoft Outlook Basic User

Microsoft Word Basic User

Microsoft Excel Basic User

Window, Files and Folders Basic User

West Fife Enterprise March 2015 – August 2015

PC Passport

Skills for Customer Care – SCQF Level 4

Communication in Administration – SCQF Level 4

Numeracy – SCQF Level 4

Employability Award – SCQF Level 4

REHIS Elementary Food Hygiene February 2018