Amaya Drummond

Hi, I am Amaya Drummond, a curious and driven Science student with hands-on experience in hospitality, retail, IT, and childcare. Through NHS Doctors' online training, I have honed my understanding of health and safety, which complements my natural ability to work well with people, solve problems on the fly, and communicate clearly. I thrive in fast-paced environments, embrace challenges head-on, and take pride in delivering work that has not just completed but done exceptionally.

I bring energy, reliability, and a mindset that turns every task into an opportunity to learn and excel.

Back/Front of House - Kitty Café

• Prepared food and beverages to café standards while keeping exceptional hygiene and cleanliness in the kitchen area.
• Waitressed during busy periods by greeting customers, showing them to their tables, and taking food and drink orders.
• Delivered outstanding customer service by ensuring guests had a pleasant dining experience, answering questions, and accommodating special requests.
• Ensured compliance with food safety regulations and proper storage procedures.
• Worked efficiently under pressure to meet customer demand during peak hours.
• Aided with washing up, restocking ingredients, and keeping an organised workspace.
• Collaborated with the front and back-of-house teams to ensure smooth daily operations.

Sales Advisor - River Island

• Welcomed customers, helped them in finding clothing items, and offered personalised product recommendations to enhance their shopping experience.
• Built strong rapport with customers to increase return visits and build brand loyalty
• Handled cash and card transactions confidently, working the till with accuracy and efficiency.
• Maintained stock levels and supported inventory control by organising, counting, and restocking merchandise.
• Ensured the store was clean, tidy, and visually appealing by following visual merchandising standards.
• Provided friendly and approachable service while working as part of a close-knit retail team.

Sales Assistant - Card Factory

• Helped customers in selecting cards, gifts, and seasonal products.
• Provided friendly and efficient service during busy holiday periods.
• Worked the till and handled cash and card payments accurately.
• Restocked shelves and ensured displays were neat and well-presented.
• Worked effectively as part of a team to manage high customer demand.

Level 1 Health and Social Care - Health and Social Care - Nottingham college, City Hub (2024-09)

Science - The Wells Academy (2019-09 - 2024-06)