Nbiuna Dias

Friendly and adaptable customer-focused professional with strong front-of-house and hospitality experience. Confident in fast-paced environments, balancing warm, efficient service with high standards of cleanliness and food safety. Known for supporting a positive atmosphere, handling customer needs calmly and supporting smooth team operations during busy periods.

Quick to learn new systems, menus, and processes, with a practical and proactive approach to work. My interest in crocheting and experience as a nail technician demonstrate excellent attention to detail and manual dexterity.

Front of House / Bar Staff (Match-day Catering) at Nottingham Forest stadium (2025-09 – Present)

• Served drinks and took orders in a high-volume match-day environment, maintaining friendly and efficient customer service.
• Poured pints and prepared bar orders while keeping work areas clean and organised.
• Managed queues and maintained a welcoming atmosphere for fans.
• Handled payments accurately and supported smooth bar operations with the team.
• Adapted to fluctuating crowd levels and maintained professional service during peak periods.

Front of House at Rack & Bite (2025-05 – 2025-09)

• Provided warm and welcoming service to customers both in-store and via delivery platforms.
• Prepared and assembled burgers, wraps, and sides to consistent quality standards.
• Helped kitchen operations by frying sides, helping on the grill, and packaging orders.
• Completed daily cleaning routines and supported end-of-day closing.
• Conducted temperature checks and followed food hygiene and allergen safety procedures.

Waiter Training at Harry's Bar and Restaurant (2024-03 – 2024-06)

Completed a structured two-week full-time hospitality training programme on professional table service standards.

• Learned full Steps of Service including greeting guests, taking orders, running food, table maintenance and closing procedures.
• Practiced carrying and clearing plates, handling hot dishes, and moving efficiently in a busy floor environment.
• Trained in professional communication including tone, pace and adapting to different customer needs and guest expectations.
• Developed confidence handling multiple tables and tasks simultaneously while maintaining calm, friendly service.
• Gained foundation experience in menu knowledge, allergen awareness, and recommending items in a natural, conversational way.

Practical Barista Workshop – Crumb London (2026-06 – 2026-06)

Bachelor of Science in Pharmacology – Nottingham Trent University

A-Levels – City and Islington Sixth Form

GCSEs – Highbury Fields School