Aneta Pater
Experienced accommodation and operations professional
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About
An experienced and highly organised accommodation and operations professional with over 16 years of experience in hospitality, administration and team management within a busy UK resort environment. Strong background in customer service, office administration, rota planning, stock management and operational coordination. Confident handling guest enquiries, supporting teams and maintaining administrative systems.
Now seeking an office-based administrative, reception, customer service or coordinator role while remaining open to leadership and operational opportunities.
Experience
Shift Manager – Accommodation Department - Butlin's Minehead - Minehead, Somerset, UK
(2024-09 - 2026-04)
- Managed daily accommodation operations and staff supervision.
- Prepared rotas and coordinated accommodation allocation.
- Managed stock orders, reports, emails and operational systems.
- Handled guest complaints and operational issues professionally.
- Calculated staffing levels and linen requirements for peak periods.
Team Leader – Accommodation Department - Butlin's Minehead - Minehead, Somerset, UK
(2015-01 - 2024-09)
- Supported accommodation teams and monitored operational standards.
- Organised staffing levels and workload allocation.
- Managed administration, emails and guest support.
- Built positive relationships with guests, colleagues and management.
Room Checker / Housekeeper - Butlin's Minehead - Minehead, Somerset, UK
(2009-09 - 2014-12)
- Prepared and inspected guest accommodation to company standards.
- Delivered excellent customer service in a busy hospitality environment.
Education
Marketing and Management - Akademia Swietokrzyska (2001 - 2006)
Accounting and Finance - General Secondary School, Jedrzejow (1993 - 2001)
