Angel Patil!

Have achieved Best customer service and Sales award. Sales target achieved monthly and quarterly basis. Been best at work so favorite of manager and reliable to perform.

Customer support at BBB - JOHN LEWIS (KINGSTION) - Kingstion

(2023-12)

Receptionist and Administrative work.

• Addressing customer inquiries, resolving issues, and improving the customer experience
• Booking appointments with customer via telephone and systems
• Working with staff members of John Lewis and providing consistently high quality customer services
• Provide a customer focused reception services with efficient, polite and courteous manner. Dealing with all customers queries where possible and directing them accordingly
• Interact with customers in a sensitive and empathetic manner
• Handle all follow-up appointments and send the detaiks to the head office email. Maintan a record of the report
• Monitoring the appointment system sorting
• Cover sickness/annual leave and work reasonable overtime when required including some weekends
• Supervising employee, Maintain meticulous attentions to detail even under pressure
• Delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules. Work rota, stock counting schedules
• Live and breathe our values and be a great team player, excellent communication skill

Office Administrative & Accountancy - Raj Enterprises Chiswick - Chiswick

(2026-01)

• Reconcited Accounts from income and expenses data to net worth and assets
• Reviewed and processed emplyee expense reports and vendor invoices for payments
• Prepared VAT and income tax forms for commercial and individual clients
• Maintained of intergrity of general Ledger, including chart of accounts
• Accurately documented all cash, credit, fixed assets

Customer Support at BBB - Selfridges London Oxford street - London Oxford street of London

(2018-03 - 2022-12)

Organsied. Welcoming visitors, answering the telephone and answering any inquiries. Scheduling appointments and keep those appointments on time. Assisting customers with completing necessary forms and documentation. Keeping a clean and calm

• Book customers in for appointments. enter customer' details onto IT systems. direct customer where to go within the department
• Experience in handling customer service queries and operating in an environment
• A great communicator. Able to positively engage with all types of customers (domestic and international) with varying needs and requirements
• Multi lingual as per European tourist and Arabcustomer
• Excellent product knowledge by following trends and being aware of our competitor's activity, along with taking part in supplier training
• Known to be a sales and service expert. Skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
• Problem solving skills. Go above and beyond to resolve issues for our customers and be able to adapt approach to each individual customer
• Flexible. Adaptable to business needs, Take ownership for tasks that may go beyond the role expectation

Customer support - House of Fraser - Oxford street

(2015 - 2018)

A customer service teams underlying focus is on problem –solving in the short term. Support roles generally fall under conflict resolution, answering phone calls from struggling customers, and responding to all customer concerns.

• Addressing customer inquiries, resolving issues, and improving the customer experience

Bachelors degree of commerce - Commerce (2000 - 2003)

Higher secondary school certificate examination (1998 - 2000)

Secondary school certificate examination (1998)

Diploma in a practical accountancy (DPA) - Accountancy

Diploma computerized accountancy (DCA) - Accountancy