Anne Porter

Hardworking, friendly & versatile individual with many years of varied work experiences ranging from Business / Customer Services roles through to management which is backed by vast retail background gained through my career. I love working as part of a team but am also very able to work on own initiative. I welcome challenge and adapt to change and being a part of enabling this where and when needed.

Customer Services at B&Q (2023-01 – 2026-02)

Went back to B&Q in Hemel Hempstead in Customer Services using skills gained over many years with B&Q previously and also included work on the decor area.

• Mixing paint
• Stock control & Picking orders
• Pricing
• Customer facing role including sales, returns
• Tills & customer service advice

Customer Services & Warehouse Duties – Temp at Travis Perkins (2022-06 – 2022-12)

• Manage the logistics of receiving goods, placing into stock & Deliveries
• Working on the retail side customer facing with customers direct as required
• Customer queries, Assistance, tills etc.

Quality Control & Packaging – Temp Contract at Pher Import (2021-10 – 2022-05)

Heavy focus on quality control, packaging & preparing goods for retail delivery.

Customer Service – Temp Contract at B and M (2020-09 – 2021-06)

Worked in customer services directly customer facing role utilising many of the same skill sets as in B&Q customer Services role.

Trade Point Manager at B&Q (2008-06 – 2020-05)

• Sales & targets
• Reports, budgets
• Staff recruitment, management & training
• Planograms, orders & logistics
• Arranging staff rotas
• Working on sales and targets
• Helping customers and dealing with customer complaints

Customer Service at B&Q (1995-04 – 2008-06)

Worked at B&Q in Luton for 25 years as a customer advisor. Direct customer facing serving customers and handling cash & electronic transactions.

• Cashing up tills
• Work with sales in the kitchen showroom
• Paint Department
• Guiding and serving building trade professionals
• Promoted to Manager

Clinical Assistant at Gateway Hotel (1993-02 – 1995-01)

Supporting hospitality services & compliance, clerical & administrative duties.

• Preparing boardrooms for directors & events
• Support maintaining a clean, safe, and hygienic environment
• Working within a team to ensure high standards

NVQ in Heavy Side Materials (Building material for structural products foundational building work) – City and Guilds (2008-03 – 2008-09)

GCSE in General Education – School (1983-05 – 1988-05)