Asra Siraj

Highly organised and detail-oriented administrator with experience supporting business operations, maintaining accurate records, coordinating administrative processes and delivering excellent customer service. Recently developed strong analytical skills through training in Microsoft Excel, SQL, Power BI and Python, enabling me to produce reports, analyse data and support informed business decisions. Experienced working in fast-paced environments where accuracy, confidentiality and effective communication are essential.

Passionate about improving processes, maintaining compliance and supporting managers through efficient administration and data-driven reporting.

Administrative Assistant at Upsilon Solutions (2018-04 – 2022-08)

• Managed daily administrative operations and maintained confidential business records.
• Produced reports and maintained spreadsheets using Microsoft Excel.
• Ensured accurate data entry and document management with strong attention to detail.
• Coordinated schedules, meetings and office documentation.
• Supported managers with administrative tasks to improve operational efficiency.
• Assisted with maintaining accurate business records and organisational documentation.
• Worked collaboratively across teams while meeting deadlines in a busy office environment.

International Customer Service Representative at Tech Mahindra (2019-07 – 2023-01)

• Managed customer records across multiple systems ensuring data accuracy.
• Investigated customer queries and resolved issues efficiently.
• Updated customer information while maintaining confidentiality and GDPR compliance.
• Produced accurate documentation and reports to support service delivery.
• Worked against performance targets while delivering excellent customer service.
• Developed strong communication, organisation and problem-solving skills.

Data Science & AI in Data Science & AI

Data Science Level 6 in Data Science

Software Development (SCQF Level 7) in Software Development – Glasgow Clyde College

Communication in Administration Level 4 in Administration

Master's Degree in Botany

Bachelor's Degree in Nutrition