Melissa Linscer

Friendly, highly organised, and detail-oriented administrative and governance professional with experience across compliance, contracts, audits, reporting, customer service, and office support roles. Skilled in Excel reporting, policy support, accurate record management, and cross-department coordination within fast-paced environments. A law graduate with strong communication, problem-solving, and organisational skills, now seeking a flexible part-time role where I can provide reliable, efficient support and add immediate value to a team.

Governance Executive at Bluecrest Health (2021-06 – 2024-07)

Managed a wide range of governance, compliance, and administrative responsibilities within a fast-paced healthcare organisation.

• Reviewed and processed client and supplier contracts, tracking amendments, updating documentation, issuing agreements through DocuSign, and completing non-disclosure agreements and due diligence paperwork
• Supported policy and compliance functions by drafting, updating, and maintaining internal policies, procedures, and compliance records, ensuring documentation remained accurate and up to date
• Oversaw reported non-conformities from initial report through to closure, liaising with multiple departments, collating evidence, completing governance documentation, and ensuring all required actions were completed within deadlines
• Produced and maintained Excel spreadsheets and trackers to monitor trends, report findings, and provide clear management information to senior teams
• Carried out ad hoc research into best practice guidance, process improvements, and relevant legal or regulatory updates to support business decisions
• Coordinated monthly internal audits across all departments, maintaining audit schedules, updating trackers, and ensuring clear oversight of timelines, responsibilities, and outstanding actions
• Completed ISO 9001 training, as well as Level 2 and Level 3 Safeguarding Adults

Administration Assistant at Bestdeal Warehouse (2020-08 – 2021-06)

Provided administrative and customer service support within a busy warehouse environment.

• Managed phone and email enquiries
• Resolved complaints
• Maintained Excel spreadsheets
• Updated employee leave and sickness records
• Prepared staff contracts

Retail Assistant at Next Retail Ltd (2019-03 – 2020-08)

Delivered customer service across multiple departments including menswear, womenswear, childrenswear, and home.

• Advised customers
• Processed transactions
• Supported stock and merchandising tasks

Shift runner/manager at Domino's (2011-06 – 2013-02)

Progressed into a management role with responsibility for opening and closing the store.

• Cash handling
• Stock control
• Rota support
• Supervising up to 25 employees
• Resolving customer issues in a fast-paced environment

Bachelor's in Law with Criminology – University of Sussex (2016-09 – 2019-06)

A Level in Business – Northbrook College (2014-09 – 2016-07)