Victor Ago
IT Service Desk | Advisor | Agent
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About
A highly motivated individual who thrives under pressure and capable of working under challenging circumstances that require focus and affective prioritization of tasks. I have a passion for acquiring skills for managing new systems and problem-solving general customer or user enquires. With a keen eye for detail, adaptive to pressure, I enjoy completing tasks solo whilst always ready to seek the advice of colleagues.
Experience
Currently working for HSBC UK as a Customer Service Advisor, having switched career path from an IT background. I previously worked for LSL Property Services plc. as an Application Support Analyst, and previously, for REVENUE & CUSTOMS Digital Technology Services as an Ad Hoc 1st Line Analyst. During COVID, I was assisting the NHS in a brief role for the NUTH NHS Foundation Trust at Regent Point, Gosforth as an IT Service Desk Analyst. I am now available for an IT Service Desk role.
Education
Qualifications:
Microsoft Certified - MCID 6105219
Desktop Support Technician Microsoft Windows XP March 03, 2009
Microsoft Certified Professional MCP 2.0 -- Certified Professional March 11, 2008
City & Guilds:
City & Guilds level II in Microcomputer Systems Installation & Maintenance
City & Guilds level II in Networking/Using the Internet; level I Computers & Computing
