2022-present- Intact Insurance
Personal Lines Underwriter-Delegated Household
- Promoted to Delegated Underwriter, working high-level cases, analysing and responding to complex technical underwriting and claims fraud referrals.
- Writing underwriting guidance to be used by external companies when accepting insurance risks, reducing the potential for partner errors which may result in costly claims.
- Constructing policy wording documents, which meet strict legal and accuracy requirements, for distribution to the customer base, providing legal and procedural guidance.
- Undertaking company validation inspections, to ensure external partners are following correct company processes, reducing the risk of compliance breaches.
- Liaising with relevant departments such as legal, pricing and claims, to meet deadlines for reports or investigations.
- Collating referral data and reporting results to internal management and external partners.
2021-2022 Intact Insurance
Underwriting Services Handler
- Compiled excel data reports, highlighting insurance risk, to be used in high value commercial contracts. Accuracy was essential to provide underwriters with correct information to accept or decline risks.
2014-2021 Intact Insurance
Household Mid Net Worth Underwriter
- Expanded responsibilities within Intact, to underwrite and assess risk criteria and determine acceptance of high value policies, improving underwriting accuracy and reducing claim disputes.
- Utilised a variety of excel data to compose correspondence for customers.
- Acted as a referral point for queries and complaints, to support internal staff and new employees, thus reducing errors when applying terms and conditions to policies.
2006-2014 Intact Insurance
Customer Manager
- Dealt with telephone and email queries from brokers and customers.
- Delivering excellent service against a wide variety of sales and service telephone-based targets.
- Created selling opportunities to match customer requirements with appropriate products.
- Dealing with a range of customer complaints, via email and phone, in a prompt manner.
